Job Description

How we support the Whole You:

Our benefits are a good reason to come to JLL.

We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to increase their personal and financial security.

India Account Director

Work Dynamics

What's this job involves:

The relationship with our client started in 2009 and has been growing since. First globally within IFM, expanding into Construction projects (AP and EMEA). The account has a portfolio of 15M sqft, largely in 6 sites in China, Malaysia, India and Vietnam, with 880 staff on JLL's payroll and 1.900 dedicated vendor staff (and growing). For our client we execute the majority of FM services (exclusive of restaurant and security), technical and non-technical, i.e. cleanrooms, STP's, fire systems, PCW, RODI plants, transportation, landscaping, cleaning etc. We execute a significant volume of small construction projects.

Our client is a real partner, data driven, careful yet determined in making improvements and always in search of excellence. That creates a specific environment that should fit you to be successful.

The India Account Director is strategically and tactically responsible for the India portfolio. The India portfolio is focused in Bangalore, includes the largest R&D site of our client globally, and is fast growing. The India portfolio totals 4M sqft, serves 17.000 direct client personnel, and many thousands more of Contingent Workers. JLL employs some 180 dedicated FTE on-site as well as manages a team of around 550 dedicated vendor FTE's. The main 2 sites are situated on the Outer Ring Road.

The key assignment for the role is first of all to manage all growth that our client is going through. A close 2nd is to implement the new contract (starting from January 1 2022) with especially the new behaviours that are part and parcel to the success of that contract, and through that grow the JLL India account team to a next level of seniority. Lastly, the role's success is measured by the value we add to our client, by providing a wider range of services and innovations.

The Account Director must be an outstanding leader with a Customer Service mind-set and a keen ability to think strategically and innovatively to the benefit of both JLL and the client. The Account Director is a strong people and change manager, able to make informed decisions and manage detail and risk.

The Account Director is responsible for client and stakeholder management, meeting and improving client satisfaction, and managing the P&L to ensure the relationship is properly managed commercially. The Account Director heads a team of functional managers to deliver services in accordance with the contractual scope of work and KPI's, including finance & procurement, EHS, Building Employee Services, engineering, MRO management, quality and construction projects. S/he drives continuous improvement, develops innovations and builds a strong team between JLL, its vendor partners and the client. The position ensures a safe, clean, and comfortable working environment for both Intel, its contingent workers and JLL employees.

The Account Director reports into the Account Executive.

Relationship Management

Ability to extract and translate customer expectations into actionable strategic actions

Convinces clients stakeholders based on data, where needed challenges the client in a constructive manner

Exhibits client and result orientation

Continuous Improvement

Promotes continuous improvement & Innovation

Role models a detailed, proactive and ownership focused mind-set

Delivers

Complies with all requirements of the contract and meets or exceeds Key Performance Indicators

Aims for perfect execution

Prioritizes safety

Leads

Promotes open, constructive and collaborative relations and partnerships with clients, superiors, subordinates, peers and vendors

Develops the team into a pool of potential successors to the Account Director

Devises new and innovative methods of learning

Sounds like you? Here is what we're looking for:

Effective Communicator

Regularly communicate vision, strategy, plans and performance in a clear and motivational manner

Listens effectively and communicates through actions and example

Switches easily between strategic views and operational details

Ambitious

Presents strong interpersonal skills and problem solving ability

A proven record of providing excellent internal and external customer service

Demonstrated ability to develop strategic supplier partnership with internal and external customers

Strong management and organizational skills to build teamwork and collaboration

Commercial aptitude

Resilient

Is a flexible, resourceful and proactive individual, able to produce results with minimal guidance and under tight deadlines

Has the ability to work well under pressure and at high volume without compromising quality.

Qualifications

Master, Bachelor's degree or equivalent work experience in Facilities Management emphasized on management and technical capability/competency

More than 10 years of MNC industry experience either in the corporate environment, third party service provider or as a consultant with demonstrated ability to exercise proper judgment.

Experience with the specific client (as supplier or former employee) is a plus

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Location:

-Bengaluru, KA

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

About JLL -

We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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