Job Description

Overview The role of an Account Director is to act as a client partner in driving business growth, increase market share in assigned accounts for all medical solutions which include Publications, Medical Communication, Medical Information, Digital Engagement. The role also involves managing day to day client relationship activities for select TA(s) in publications. Job Responsibilities Key responsibility is to drive growth by (a) developing business to achieve top line goals in assigned or break-in accounts, and (b) strengthening the organization\'s partnership with existing clients. The individual is expected to work independently in developing business opportunities, while collaborating extensively with multiple internal stakeholders to effectively maximize every opportunity. Business growth: Directly responsible for a quota of $1mn.+ from assigned account(s) Identifying appropriate targets within accounts and expanding footprint among existing accounts in the various areas of our services as a company. Leveraging past relationships to open new services across the globe in the assigned accounts. Developing business to achieve top line goals in assigned or break-in in different TAs, stakeholders within client accounts, and strengthen the organization\'s partnership with existing clients - in the medical communication and publication areas Meet with and/or speak with assigned clients and adding value added suggestions to client needs, negotiate & close proposals, either alone or with the support of lead account personnel for more complex initiatives. - Respond to RFPs, prepare project proposals and coordinate implementation and follow-up, including preparing and delivering professional client presentations for sales purposes. - Staying ahead of competition by mapping competitive strengths/limitations and devising strategies to replace competition - Take the lead and actively participate in solutioning (digital/tactical) for client problems. - Proactively assess client deliverables and advice enhancements that can add value to clients and generate more revenues Engaging with senior leadership in the client organizations and medical community at large to position CACTUS as an industry thought-leading and innovative organization Defining new solutions and services to further expand our market footprint and working closely with operations to strengthen existing capabilities, build new solutions and capabilities - short-term and long-term Be self-motivated and driven to close sales independently Customer Success: Obsessed with \'customer first\' mindset and influencing team decisions to make clients problems/goals the top priority Create and foster a working relationship with assigned clients to develop an understanding of the client\'s market, product profile, therapeutic area, competitors and trends so this can be applied when interacting with clients and developing business proposals. Helping clients define and achieve their business goals, preparing annual strategic and tactical plans for each client, and individual campaign/project plans throughout the year. Account Management Manage and take responsibility for all client contact -internal and external-with a consistent focus on agency profitability, resource productivity and growth, client satisfaction and endorsement of agency\'s superior capability Responsible for preparing SOWs, revenue forecasting meeting quarterly revenue targets managing expenses Prepare client reports based on agreed metrics, governance structure Provide strategic oversight/guidance for internal work as well as meet client expectations Interact and work with all relevant team members to providing information that may assist in day-to-day work. Work with the project team to drive day-to-day project management of your assigned projects within an account and be the primary point of contact for the client. Support leadership team in assessing the staffing and operations requirements to successfully execute new business ventures and strategies Evaluate patterns of performance, teamwork, process management and business practices which, if changed, could improve agency profitability, resource effectiveness and productivity, overall client satisfaction and market competitiveness Technical Knowledge Understand client data and provide strategic and scientific feedback to the medical team. Understanding of current trends in digital medical communication and ability to co-solution with internal team. Attend relevant conferences as needed Team Management/Mentorship Manage the assigned Account teams on all proposed and sold business. Lead peers and junior staff members, acting as a strong role model for less experienced individuals through both direct development and example of exceptional performance. Provide frequent performance feedback and coaching to improve the capability and productivity of assigned internal staff resources. Establish, monitor and deliver on project timeline in partnership with fellow internal team members. Cultivate team performance in such a way as to encourage personal growth and development Qualifications and Prerequisites Strong understanding of publications and medical communication services is required. Experience in selling/executing digital solutions in medical communication. Understanding of end stakeholder preferences for consuming content. Demonstrated success in growing accounts from a small portfolio to an enterprise account (grew from $0.5 mn.-$ 2mn. +) in 1-2 years\' timeframe Minimum experience of 5-7 years with Account Management Functional role: Strong domain understanding Scientific selling Digital solutioning Relationship management: building relationships with senior stakeholders in client organizations Strong interpersonal and leadership skills Ability to handle tough clients/business situations Effectively collaborating while working with remote teams Understanding of cultural nuances Understanding business challenges of a global operating model and using it to our advantage Conflict management Additional Information CACTUS is a culture-driven company powered by its people, their passion, and their inspiration. All Cactizens live by the culture and values that define us. We value people for their talent, personality, competency, and the ability to learn and grow. We create a work environment that allows people to thrive and show their best performance. We believe in meritocracy. We take pride in our diversity. We strive to embrace diverse voices and create an inclusive workplace. We encourage all Cactizens to talk openly about their ideas and opinions and provide feedback to anyone who is a part of CACTUS, regardless of designation, experience, or seniority. We also encourage them to place their trust and be open to differences in opinions and feedback. About CACTUS Cactus Communications is a science communication and technology company. We specialize in AI products and solutions that improve how research gets funded, published, communicated, and discovered. We offer editorial, translation, education, and training solutions for researchers strategic and tactical scientific content solutions to global life science organizations AI-powered scholarly publishing products for journals and researchers and solutions for science dissemination and engagement with peers, public, and policymakers for wider research outreach. We have offices in London, Princeton, Singapore, Beijing, Shanghai, Tokyo, Seoul, and Mumbai a global workforce of over 3,000 experts and customers from over 190 countries. Awards and Recognition Cactus Communications has consistently ranked among the top 20 on the global list of the Top 100 Companies for Telecommute Jobs since 2016. Recognised as \'Employers of the Future\' two years in a row in 2023 and 2022, in a study by LeadUp Universe, Fortune India and Work Universe Recognised as One of India\'s Top 100 best Workplaces for Women by Great Place To Work in 2022 Winner of \'Best Innovation Leveraging AI Services\' at AWS AI Conclave 2022 Recognized as one of the Best Companies for Millennials 2019 by Times Ascent and Learning & Organisation Development Roundtable Emerged as one of India\'s Top 10 Safe Workplaces for Women in a survey conducted by Rainmaker in 2019 Ranked #1 among India\'s Great Mid-Size Workplaces by Great Place to Work Institute in 2017

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