Job Description

Job Summary: The Enterprise Account Director is responsible for developing a set of key named accounts across West India. This is an exciting opportunity to leverage Genesys first mover advantage in cloud delivered Experience as a Service, and to build a substantial, profitable business for Genesys in the assigned territory. In particular, the role will require someone who can develop and execute a winning and scalable go to market strategy. Leadership skills and executive engagement are mandatory requirements. Key Responsibilities

• To be the primary owner of the revenue goal for the region and drive both strategic and tactical plans to achieve the numbers
• Manage Genesys’ Enterprise accounts through account, territory and partner planning for the region
• Develop the most appropriate go-to-market strategy for the given territory and take full responsibility for the revenue goal for the territory.
• Understand the TAM and drive GTM plans to achieve strong YoY growth.
• Accurate forecasting of yearly, quarterly and monthly numbers. Consistently meet the linearity and forecast for every quarter.
• Provide clear and open reporting to the India leadership; ensure accuracy of forecasting and robust processes to provide for increased predictability and sustainability.
• Quickly take stock of the business as it stands today, developing a thorough understanding of Genesys’ solutions, its technologies, its customers, their use of those technologies, and the way in which solutions are currently sold and supported.
• Identifying new markets and opportunities. Creating an effective outreach program to connect with the target accounts. Proficient in account resource coordination, account strategy, and planning
• Develop and maintain competitive knowledge on industries and products
• Represent the business at the highest levels of customer and partner organisations, maintaining a hands-on presence in the market and ensuring a close understanding of evolving market trends and customer needs.
• Connect client’s business objectives with Genesys offerings and solutions
• Demonstrate a commitment to excellence and strong quality results

Industry Experience

• At least 15 years of experience in selling complex, multi-layer, enterprise solutions.
• Thorough understanding of Contact Center / CX Solution selling
• Experience in managing Large and Strategic Accounts
• Preference would be given to those with Cloud / SaaS selling experience

Minimum Requirements:

• University degree preferred
• Exposure to complex and Consultative Sales Environment
• In-depth understanding of the large accounts in the region
• Result Oriented and a team player
• Strong business and financial acumen
• Should be willing to travel within and outside the region
• Excellent objection handling and negotiating abilities
• Strong collaboration skills and ability to work alongside multiple team members
• Strong time-management and organization skills
• Excellent written and verbal communication skills
• Proven record of meeting/exceeding established goals
• Ability to communicate with all levels within customer/prospect’s organization

About Genesys Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organisations of any size can provide true personalisation at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

Covid-19:

Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time.

As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures will continue to be updated.
Reasonable Accommodations: Genesys is committed to providing an inclusive barrier-free environment, starting with the hiring process. If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.
This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
About Genesys: Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.