Job Description

Job description The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we\'re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have. Some careers shine brighter than others. If you\'re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role ofSenior Consultant Specialist In this role you will, Translate technical detail into language that can be understood by a wide range of interested parties using excellent written communication skills Accomplish facilitation skills are required to enable the role holder to co-ordinate virtual and global teams in conducting Service Improvement actions, leveraging Operations tooling to effectively manage any associated risks and perform trending and progress reporting. Consistently demonstrate analytical qualities that allow them to understand complex situations quickly, constructively, and appropriately challenge Operations decisions to ensure that we optimise service improvement actions Require to support Global Processes on a portfolio of more than 2500 Global and Regional IT Services. Network effectively across Global Career Bands to ensure that the service we provide is consistently comprehensive and provide regular feedback to colleagues within the team to strive for an exceptional standard service Support the central WPB Operations with SIP (Service Improvement Plan) and Value Stream improvements in an Academy type environment Ensure the right decisions are being made for the right reasons in a timely manner. Requirements To be successful in this role, you should have: Minimum of 5 years\' Service Management experience, including decision making, communicating, reporting, risk and improvement identification,Analysis and reporting on Controls and Operational Data extracts Knowledge of Service Management process and principles ITIL certification A sound understanding and working knowledge of Change Management, Incident Management, Problem Management, ITSA, access management, tooling, data security, DevOps and ITIL principles for efficient delivery and support Awareness of HSBC Web, Mobile technology architecture / frameworks and Agile service management constructs Understanding of Application Performance Monitoring tools such as AppDynamics / Splunk. You\'ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by - HSBC Software Development India

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