Job Description

WHAT YOU DO AT AMD CHANGES EVERYTHING We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences - the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world\'s most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives. AMD together we advance_ Incident Management THE ROLE: In this role, you\'ll be part of an Incident Management team helping to lead the IT Incident Management process by coordinating and managing the response to high priority incidents to resolution. You will be managing the priority calls and working with various teams to ensure the incident is resolved in a timely and effective manner. KEY RESPONSIBILITIES: Overseeing the incident Management process and team members involved in resolving the incident. Responding to a reported service incident, identifying the team members required to attend the call, and initialting the incident management process. Logging all incidents within the Incident Mangement System and their resolution or workaround. Ensure timely communication of incidents to stakeholders. Maintain Service Level Agreements are adhered to during the managment of the incident. The root cause or workaround of each incident in identified and documented. Capturing any lessons learned to help improve the incident respoinse process, PREFERRED EXPERIENCE: Strong knowledge of IT Service Management software including ITIL. Excellent communication skillset, quick decision-making, and the ability to manage multiple teams under pressure. Strong problem solving, analytical, and time managment skills. ACADEMIC CREDENTIALS: Bachelor\'s Degree in Information Technology, Engineering, or related field. At least three years\' experience working in IT Service Management, or a similar role. #LI-NF1 Benefits offered are described: . AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants\' needs under the respective laws throughout all stages of the recruitment and selection process.

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