Incident Management
Job Description
Company Name : Wipro Department : Subcontract Position Exp : 2 to 4years Location : Hyderabad, Gachibowli Work Mode : Work From Office Notice Period : Immediate Joiner : Incident Management - Analysis of Incidents, Match with known Error, referencing to known workarounds if any and provide quick first line fix. Experience on configuration Management on Basic SOP\'s Must have Experience of Cloud Fundamentals Experience on the monitoring dashboards and highlight if any issues like node down or if any micro services are going down. Resources should coordinate with multiple teams to identify the issue and conclude on RCA As part of incident management, liaise with relevant IT Team (TIG, Network, Hardware, Cloud Admin etc.) to close any hardware or network related issues. If not resolved, then send it to the respective L2 team to further analyze them. Daily checklist, tasks, day to day operational calls to be performed by the resources Service window 24 X 7 (the coverage of individual roles will be discussed with Customer BTO team and resources will be deployed accordingly.)
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Job Detail
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Job IdJD3033248
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationHyderabad, Telangana - Secunderabad, Telangana, India
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EducationNot mentioned
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ExperienceYear