Job Description

Job Role: SECTION I : KEY RESPONSIBILITIES/ ACCOUNTABILITIES 1. Strategic/Managerial Responsibilities

• Responsible for driving/managing the online banking platforms
  

2. Program management and management reporting

• Identify customer needs for products enhancement / deal solutioning,

• Effective project management skills, with rigorous tracking and following up with sales for success of project. Publishing reports etc

• Interface with technology team to identify opportunities to migrate knowledge / systems / processes.

• Work with IT/ BSG / Operations towards implementing a deal

• Work with PSM in making effective pitches to customers

• Ensure effective implementation of new initiatives and perform UAT(User acceptance testing) before product/new feature launch

• Collaborate with internal and external stakeholders to achieve target project implementation TaTs

• Conduct training and education program for internal support units and customers

• Provide advice and guidance for Online Banking services as a subject matter expert

• Drive the development of projects, develop detailed project development plan & BRDs, track and monitor project progress
  

3. Self-Management Responsibilities

• Maintaining up to date knowledge of developments in the market, competitor activities, etc. in implementation space

• Acting as an efficient conduit between Product, Sales, technology and Operations

• Working with all the relevant stake holders, viz., IT / Operations teams and ensuring timely delivery of products / solutions

• Creation and maintenance of repository of necessary implemented projects, documents, demos and other collaterals for easy access and self

• help for sales force

• Tracking performance through analytics and monthly dashboards for better sales management

• Support/Handle sales, relationship queries for quick activation and conversions
  

SECTION II: KEY INTERACTIONS 1. Key Internal Interactions

• Trainings to internal stake holders, demos of various products

• Coordination amongst all stake holders as may be need. (Eg. Setting up new process etc..)
  

2. Key External Interactions

• Deal solutioning discussions with Customers / vendors / tech partners etc..

• Product Demos to customer

• Meetings with high profile customers for product pitch

Job requirements: 1. Minimum Qualifications

• Graduate from a leading university

• Language Skills Proficient in English writing and communication

2. EXPERIENCE

• Years of Experience: At least 2 years of relevant experience in CMS Payments space

3. Nature of Experience

• Proven working experience in project management in the banking and information technology sector

• Solid banking background with understanding and/or hands-on experience in digital banking projects or banking products

• Knowledge of CMS products, regulatory and compliance policies would be an added advantage

• Excellent knowledge of excel.
  

4. Good knowledge of payments modes like RTGS / NEFT / IMPS / Fund Transfers 5. Should be well versed with electronic channels like Net Banking / Web Services Applications: If you wish to apply for this job position, please fill your details in the Kotak Fast Track A pplication Form and mail to akanksha.khanna@kotak.com