Job Description

Job Purpose Please add the content for the advert here Key Accountabilities Please add the content for the advert here Key Activities Please add the content for the advert here Experience Please add the content for the advert here Education Please add the content for the advert here Competencies Accepting Direction Accepting Responsibility Acquiring Information 1. Purpose/Key Objectives of the Job What is the primary purpose of this job Describe the 5-6 main objectives of the job and the approximate % of time spent performing each objective. Knowledgeable person on HR-IT systems: recurring support activities, operations and change management. Understand and deliver the system requirements in cooperation with workforce administrators, process administrators and payroll experts of various countries (France, Germany, Netherlands, Poland, Sweden, UK). All of this in line with the AkzoNobel global standard operating model. Recurring activities (40% of time): various activities supporting multiple EU countries: Payroll and time management processes (monthly & annual) HSE reporting (monthly) Diversity, absence, audit and legal required reports (on request) Running batch jobs for time management These activities are documented in SOP\'s to guarantee a stable service delivery which is planned in the overall workload. The execution is subject for continuous improvement and RPA (Robotic Process Automation) Operations (30% of time): support operations via case management (ServiceNow): Technical issues with country specific HR-IT systems, also in connection to the global HR system SuccessFactors (supported by global team in India) Integration issues for country payroll and time management systems User account management Mass changes for data migration or acquisitions Stakeholder management is one of the key requirements for successful support on operations. The workforce- and process administrators are managed on strict SLA\'s and of course payroll is driven by a strict monthly planning (payment dates). HR-cases are registered in ServiceNow, the workload based on the number of cases can vary. Change management (20% of time): responsibility to deliver changes on the local and regional (EU) HR-IT systems. This requires coordination with 3rd party suppliers, workforce- and process administrators and the country payroll teams. The change management process is based on scrum methodology. The planning of stories in sprints is aligned together with the global team supporting Successfactors. Learning & development, communi cations (10% of time): the activities as described above and the setup of the HR-IT system landscape are subject to change. Self-development and learning are needed to keep up-to-date on new developments. Also, the demand of workforce- and process administrators and the country payroll teams require a pro-active approach: knowledge handover about the support of systems within the end-to-end processes is key. 2. Responsibilities Describe the responsibilities as clearly as possible. Which tasks is the job holder responsible for and in what way What results are to be achieved Deliver stable and sustainable HR-IT system environment, covering recurring support activities, operations and change management. Be the technical support partner for HR-IT systems for workforce- and process administrators and country payroll teams. Act as key contact person with global systems experts and information management team (cross region). Lead for change management process and operations in case of escalations Drive the governance on communications, use of flow charts and SOP\'s, Share knowledge on the HR-IT system landscape with various stakeholders, 3. Job Requirements Essential educational qualifications, relevant experience and requested skills. Bachelor or Masters degree (or equivalent). 2-5 years of experience in a customer focused, technical support-based role (preferably in HR, possibly IT). Proven knowledge of HR IT systems: time management and payroll, HR suite (for example SuccessFactors, Workday or Oracle HCM) Understanding on scrum methodology (Agile). Pro-active and supportive, with good community building skills. Excellent Excel, Powerpoint and Sharepont skills ability to handle (big) data analysis. Knowledge on ServiceNow is preferred. Strong written and verbal communication, interpersonal and presentational skills, including a high standard of written and spoken English. Presentation skills to organize and host system demos . Ability to work under time pressure and manage priorities and expectations. At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

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