Job Description

Local Unit & Position Description:
HR Operations Specialist (NORTH AMERICA & MEA)

We are looking for a highly motivated HR Operations Specialist who will deliver day-to-day quality HR services according to legal and company requirements and be the first point of contact with all HR related matters. In addition, you will be responsible for document, personnel and employee data management. You will be also engaged in different improvement initiatives where you will have an opportunity to share and implement your ideas. The role is broad and captures many aspects of HR operational processes, team members may be asked to focus on certain aspects within the role.

In your role you will:

• 
  Communicate effectively both verbally and in written form with North America employees and managers to understand their queries and respond to them in an effective manner
• Provide end to end HR support (Onboarding, Data Administration, Absence Administration, Exit Management, Benefits Administration, support HR Tools & Systems and other employee life cycle activities)
• Listen and understand the voice of the HR customer and represent that to other teams and groups when necessary
• Have strong focus on customer experience improvement KPIs with high attention to time and quality standard
• Flag pain points and make recommendations to improve the HR services
• Prepare and deliver HR documents to employees or authorities
• Register and maintain employee’s data and personnel files in the core HR system (Oracle HCM) and also monitor all the upstream & downstream data flow. Ensure frequent review / governance on data quality on all HR Systems (completeness and correctness of data)
• Support benefits administration for pension and employee insurance, including enrolment and termination of eligibility, verify eligibility of staff and dependents and associated invoices, process invoices and charge to department cost centers via invoicing system
• Must maintain a high level of confidentiality and adhere to local and global data protection norms
• Contribute to timely creation and maintenance of HR process documentation (Process Maps, Knowledge Articles, Work Instructions, etc.) and work with regional / global process owners for alignment
• Work collaboratively with other team members within the HR Operations Team to share ideas for the continuous improvement of processes, incl. cooperation with the European Global Centre & Regional Centres / Local Country offices
• Work on improvement and digitalization initiatives

Position Qualifications: Ideal candidates will possess the following:

• 
  3-5 years of experience in end to end HR Operations
• Bachelor’s degree required in related field
• Should be willing to work in shifts
• Strong knowledge of the HR system landscape (Service Management Tool, Basware invoicing, Oracle HCM, Oracle on premise solution be an advantage)
• Experience from shared services organization supporting a number of countries will be an advantage
• Proficiency in the use of Microsoft Suite required
• Be enthusiastic, passionate and keen on learning with a ‘can-do’ attitude
• Dare to disrupt and challenge status-quo while being a caring and respectful team player aligned with the DNV company values
• Strong customer service orientation, proactivity and detail oriented
• Ability to foster positive relationships at all levels of the organization
• Excellent interpersonal and stakeholder management skills
• Exceptional analytical and problem-solving skills
• Ability to develop and implement new ideas or ways of working and adapt to change
• Able to explain HR policies to employees and managers
• Excellent written and oral communication in English is required; other languages will be an advantage

Company & Business Area Description:
DNV is a global quality assurance and risk management company. Driven by our purpose of safeguarding life, property and the environment, we enable our customers to advance the safety and sustainability of their business.

We provide classification, technical assurance, software and independent expert advisory services to the maritime, oil & gas, power and renewables industries. We also provide certification, supply chain and data management services to customers across a wide range of industries.

Combining technical, digital and operational expertise, risk methodology and in-depth industry knowledge, we empower our customers’ decisions and actions with trust and confidence. We continuously invest in research and collaborative innovation to provide customers and society with operational and technological foresight.

With origins stretching back to 1864 and operations in more than 100 countries, our experts are dedicated to helping customers make the world safer, smarter and greener.

The Global Shared Services (GSS) organization within DNV provides high quality, cost effective services and processes within Human Resources, Finance and IT, based on requirements defined by the business areas and Group. GSS also develops central competence for distinct services, projects and development and will support policy, procedures and system implementation on a global, regional, and local level.

GSS is about bringing a team of true process experts together, going for professional service levels at industry standards, and offering centers of expertise for competence based advisory. We are driven by people’s competence and motivation to help and support the business areas. As a member of the GSS community you act in a professional, multi-cultural, competent and service oriented environment with good possibilities to enhance your personal competencies and expertise, and to build a strong network with colleagues around the world.

Learn more about how we team up between two Global Centers

Equal Opportunity Statement:
DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity!