Job Description

About NCR VOYIX
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world\xe2\x80\x99s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers\xe2\x80\x99 technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals \xe2\x80\x93 from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today\xe2\x80\x99s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small \xe2\x80\x94 from the best-known brands around the world to your local favorite around the corner.

Job Title: HR Representative
Location: Mumbai, India

Summary Position:
Primary responsibility of role is to respond to inquiries regarding HR policy and procedure, the HR Portal and HR self-service forms associated with particular HR transactions.

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

• Primary responsibility of role is to respond to inquiries regarding HR policy and procedure, the HR Portal and HR self-service forms associated with particular HR transactions.
• Handle Cross-Regional inquiries and processes on top of regional ones.
• Take on specialized process as POC for EMEA.
• Regional FAS Activity and Mass requests/projects.
• Data management and presentation towards other COEs.
• Responds to unusual customer special/urgent requests.
• Position interacts with managers, prospective candidates and employees via e-mail, service now case requests live chat.
• Works directly with managers, candidates, and other HR staff; Accepts and routes requests for assistance over e-mail, via live chat, and through web forms; Works directly with customers to resolve recurring or standard problems.
• Gathers information and records data in HR tools; Monitors transaction status and escalates transactions, as necessary; Responds to client inquiries relative to the Staffing function including Completion of forms and documentation, prepares error-free written communication including e-mails and letters, Follow-up with candidates relative to interview scheduling and documentation, and Escalation of appropriate actions to other parties.
• Position required to follow up with customers to ensure completion of task within specified performance parameters.
• Generates daily and weekly incident reporting; Reviews incident history to determine recurring faults.
• Provides feedback regarding accuracy of knowledge articles and other customer contact tools.

BASIC QUALIFICATIONS:
Bachelor\'s Degree (Psychology, Human Resource Management)
At least 3 years of related experience
Excellent Business Writing and Verbal Communication Skills
Proficiency in Microsoft Word and Excel; Proficiency in Microsoft Outlook
Attention to Detail and Organization
Proficient in English Language and Grammar
Customer Experience

PREFERRED QUALIFICATIONS:
Prior work experience in the HR field (i.e. HR back-office, shared services, HRIS, HR Generalist roles)
Prior Experience in Customer Support or Incident Management
Workday/ServiceNow experience

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement
Integrated into our shared values is NCR Voyix\xe2\x80\x99s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

\xe2\x80\x9cWhen applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.\xe2\x80\x9d