Job Description

Company Description Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides branding and information labeling solutions, including pressure-sensitive materials, radio-frequency identification (RFID) inlays and tags, and a variety of converted products and solutions. The company designs and manufactures a wide range of labeling and functional materials that enhance branded packaging, carry or display information that connects the physical and the digital, and improve customers\' product performance. The company serves an array of industries worldwide, including home and personal care, apparel, e-commerce, logistics, food and grocery, pharmaceuticals and automotive. The company employs approximately 36,000 employees in more than 50 countries. Reported sales in 2022 were $9.0 billion. Learn more at www.averydennison.com. As a member of the Global Workforce Operations (GWO) team, the Inquiry Leader leads a team that creates genuine, trusting working relationships with employees and is excited about creating a positive experience for the Avery Dennison workforce. The Inquiry Leader is accountable for providing initial support services to all employees with a high degree of customer satisfaction, expertise, and timeliness. Responsiblities: Leading a team responsible for at resolving employee inquiries Managing the preparation and creation of the necessary data & documentation for processing changes (personal data, job information, reporting line changes, compensation changes, etc) into the HR System (Peoplesoft) Ensuring that all PeopleSoft Data Transactions are executed accurately and on-time Managing responses to questions on administrative HR procedures and practices via multiple channels within ad.a(e. g., email, phone, chat, and case management system) Be an expert on HR policy-related questions, provide guidance to both managers and employees, and escalate as appropriate Educate employees of services available to them and encourage self-service tools and other systems Ensure high-quality standards for all GWO activities, initiatives, and tasks within designated areas of responsibility, adhering to all service-level agreements established by the GWO organization Identify outdated knowledge articles and/or the need to create new knowledge articles Qualifications General familiarity of internal landscape, HR sub-functions, and knowledge of payroll and benefits administration and procedures preferred Tech savvy, ability to quickly learn and adapt to internal systems Experience with PeopleSoft Data Transaction Management Ability to generate a sense of urgency with understanding of when to escalate issues Ability to handle diverse and confidential information requiring extreme accuracy, independent judgement and discretion Ability to document processes and make recommendations for improvements Flexibility and the willingness to cover other tasks as needed, and adapt to ongoing changes Superior written communication skills required Ambassador for service excellence to deliver best in class employee and workforce experience, using service delivery platforms [or in person when it matters] Additional Information All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines. Model and promote the Corporation\'s Code of Business Ethics and Values. Act as a team role model and change-agent. Coordinate team efforts, create and manage a regional strategy.

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