Job Description

We are looking for a HR Data Operations Analyst to join our HR Data Management team. The HR Data Operations Analyst is a colleague-facing role that provides first level customer service for Human Resources data management. This position will provide ongoing personnel data expertise, data quality auditing support and bulk data entry processing. You will act as the first level of data process expertise for Workday in India, Malaysia and globally. The HR Data Operations Analyst will partner with the Workday Operations Team and members of the broader Workday team to advise on process improvement and enhancements to ensure ease and accuracy of personnel data maintenance.

About You \xe2\x80\x93 experience, education, skills, and accomplishments

\xc2\xb7 Bachelor\xe2\x80\x99s orMasters\'s Degree is required.

\xc2\xb7 Proficiency with data entry and issue resolution.

\xc2\xb7 Proven ability to manage competing priorities and multi-task in a high-volume environment.

\xc2\xb7 Solid sense of accountability and sound judgment; highest ethical standards and focus on quality and attention to detail.

\xc2\xb7 Proficient with MS Word, Excel and PowerPoint.

\xc2\xb7 Excellent interpersonal, collaboration, written and spoken English, and organizational skills, demonstrated ability to work across technical and business resources.

\xc2\xb7 Experience in identifying operational issues and recommending and implementing strategies to resolve problems.

\xc2\xb7 Hands-on style with strong problem-solving skills and a keen attention to detail.

\xc2\xb7 Strong teamwork and collaboration skills; experience working with stakeholders/partners at all levels, globally, across the organization.

\xc2\xb7 Excellent oral and written communication skills; experience communicating with both technical and non-technical audiences.

It would be great if you also had . . .

\xc2\xb7 Front-end Workday experience

\xc2\xb7 Data auditing experience

\xc2\xb7 Excellent organization skills and ability to work on multiple assignments simultaneously, prioritize work and meet deadlines

What will you be doing in this role?

As part of the role, you will

\xc2\xb7 Support the Human Resources Team including Workday operations, Workday transactions, projects, and general administrative and transactional support.

\xc2\xb7 Initiate, review, and approve daily Workday transactions as required.

\xc2\xb7 Manage inbound HR Help cases and emails.

\xc2\xb7 Increase the efficiency and accuracy of transaction processing.

\xc2\xb7 Advises on process improvements, enhancements and training opportunities based on data trends.

\xc2\xb7 Assists with routine audits and troubleshooting to correct and maintain accurate HR data within HRIS.

\xc2\xb7 Provide excellent customer service and Workday data support for Clarivate colleagues.

\xc2\xb7 Coordinate data issue resolution and escalates to the Senior Manager, HR Data Operations where appropriate.

\xc2\xb7 Educate colleagues on practices and tools including Workday to encourage colleagues and managers to resolve issues on their own through direct access while demonstrating excellent client service.

\xc2\xb7 Maintain team SOPs to ensure accuracy as processes change

About the Team

The HR Data Management team are responsible for the input, management, and support of Clarivate\xe2\x80\x99s data in Workday. Team members partner with the broader Workday and HR teams to provide excellent customer support to our colleagues and ensure ease and accuracy of personnel data maintenance.

Hours of Work

12:00 PM IST to 9:00PM IST (Mon-Friday)

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

Clarivate