Job Description

Introduction

The Economist Group is a global media and information-services company that exists to champion progress. We provide individuals and organisations with the expertise, insights and perspective to press forward.

The Economist\xe2\x80\x99s technology team\xe2\x80\x99s vision is to create the world\'s leading digital newspaper, providing all the important journalism our Editorial team produces to a global audience, currently spread across 159 countries with an active subscriber base of 1.1 million. As a technology and data driven business we recognise the key role our outstanding people play in helping us achieve our goal.

Currently we are looking for a Data Operations Analyst who will support the day-to-day requests of our integrated automation systems and database. Our database activities support the data and deployment needs of teams focused on events, subscriptions and marketing engagement (newsletters, lead generation mechanisms, survey\'s etc.).

The position will report into the Data Operations Team Lead. The successful candidate will provide support to database constituents worldwide. The candidate will provide data upload and reporting insights, implementation of activities against data pulls, and help improve the quality of customer data.

The role will cover requirements from the group globally, particularly requests from London. As such, while the role is based on local hours (9:00-5:30pm in Gurgaon) some flexibility will be required to cover day-to-day contact with London and occasional meetings with other global offices.

Accountabilities

How you will contribute:

If you think you can do most of what we are looking for, you could be exactly what we need! Consider applying even if you\xe2\x80\x99re not sure you tick every box.

• Manage workflow across their individual projects
• Maintain data quality controls across their requests
• Assist database users with data needs, best practices and issue resolution globally
• Compile data for email marketing campaigns and other activities
• Support the set-up and maintenance of lead generation forms
• Facilitate data and deployment requirements for monthly or ad-hoc newsletters
• Report on campaign performance (emails, newsletters, site engagement, etc.)
• Conduct weekly/monthly data maintenance to improve the quality of data and the overall value of the database
• Work closely with the Data Operations manager (based in London), Data Operations Gurugram team and key constituents to ensure data requirements are met in a timely fashion while also ensuring highly targeted and high performing records
• Efficient management of data needs across one\xe2\x80\x99s projects
• Clear tracking and communication of request progress
• Clear communication of data results and gaps

• 1-4 years of relevant experience
• Database management/data operations experience (with specific focus on Salesforce)
• Experience in data analytics/insight
• Experience with Salesforce or similar CRM/ automation system
• Experience with Eloqua or a similar marketing automation platform
• Experience with Cvent or a similar event registration platform
• Working knowledge of HTML and SQL a plus
• Experience in Agile Methodologies
• Experience with other resources a plus: DemandTools, Data Loader, Marketo, MailChimp, Dynamics, Google Analytics, Qlikview
• Strong IT skills with an ability to learn new applications and skills quickly
• Experience with survey programming tools a plus: Confirmit or other alternative survey platform
• Proficient with Excel, PowerPoint and Word
• Strong ability to multi-task and move between short and long term data requests/projects
• Strong communications skills
• Ability to balance multiple tasks whilst maintaining a high level of quality
• Being able to meet deadlines and prioritise work effectively
• Strong interpersonal skills, ability to work well in a team
• Self-motivated, proactive mind-set & a keen analytical mind
• Good spoken and written English

The Economist Group