As an Assistant Branch Manager- Operations, you are expected to: 1. Act as point of contact at the branch, for students and parents, throughout the student journey.2. Ensures speedy resolution of queries & grievances to maximize customer satisfaction levels, this includes clarifying queries, resolving complaints/issues, coordinating with other departments on behalf of students/parents etc.3. Ensure retention of students and controlling left-outs.4. Monitor and ensure efficiency in budget management and timely collection of revenue.5. Ensure adherence to all legal and operational compliances, oversee the safety of facilities and security of students.6. Lead a team of executives (EDP, Admin, Accounts) towards effective collaboration and provide support to maintain business continuity and operational efficiency.To be successful in the Assistant Branch Manager- Operations role you are required to have:
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