Helpdesk Support Engineer

Year Mumbai, Maharashtra, India

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Requirements:

1-4 years of experience working in IT Support (Helpdesk, Servicedesk)
English proficiency (particularly in writing), Business English certificate would be a plus
Superb English and communication and team working capabilities
University degree preferably in IT or electronics
Strong IT awareness and technical acumen. SQL knowledge would be a big plus
Experience in troubleshooting PC and Windows related incidents, problem solving and administration
Good knowledge of internet networks, VM & Cloud solutions O365, AD. Microsoft certificates would be a plus
High level of honesty and integrity
Good analytical and interpersonal skills
They should have ability to work in various shifts in 24/7 support model

Scope of responsibilities:

Handle day to day request
Handle Service desk Chat
IP Monitoring tool

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