Job Description

From 4 to 8 year(s) of experience
9 Not Disclosed by Recruiter


New Delhi

Roles and Responsibilities Job Objective:



The key objective of this position is to supervise, manage and monitor the helpdesk/team to ensure provisioning requisite and quality support and resolution to the various Stakeholders of MCA, National CSR Exchange Portal, Compliance Monitoring System and CDM Data Dissemination.



Responsibilities:

• The Helpdesk \xe2\x80\x93 Supervisor shall report to the Sr. Consultant \xe2\x80\x93 CDM \xe2\x80\x93 with the following responsibilities:
• Will be responsible for the operational aspects (i.e. day-to-day operations, training, performance management.
• Will identify the gaps in operations based on process / knowledge / technical requirement for smooth operations
• Will be responsible for content management and shall ensure that the knowledge / question bank being made available to the helpdesk executives are updated on regular basis.
• Record events and problems and their resolution in logs 6. Follow-up and update end users status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures.
• Understanding the purpose and objectives of the project .
• Assist system and data analysis team in all Data Quality Management activities.
• Prepare all functional and technical specification documents.
• Provide assistance to end users and resolve all queries.
• Generate reports as per the specifications.
• Data Validation and Verification

Skills & Experience:

• 
  Minimum 3 years of professional experience in providing support over phone and email.
• A genuine desire to help customers resolve issues.
• The ability to multitask and apply yourself to multiple on-going matters with different clients.
• Experience working with both small and large business clients.
• Unwavering commitment to quality of customer experience.
• Excellent written and verbal communication.
• The ability to work autonomously within a senior role.
  

Education: Graduate




Role:Team Leader Salary: Not Disclosed by Recruiter Industry:IT Services & Consulting Functional AreaCustomer Success, Service & Operations Role CategoryOperations Employment Type:Full Time, Temporary/Contractual

Key Skills
Compliance Monitoringcustomer support
Education UG:Any Graduate

Company Profile

National Institute for Smart Government (NISG)
www.nisg.org
Company Info





Contact Company:National Institute for Smart Government (NISG) Website:http://careers.nisg.org