Job Description

From 1 to 4 year(s) of experience
9 Not Disclosed by Recruiter


New Delhi

Roles and Responsibilities
Department - Ministry of Corporate Affairs (MCA)

Job Objective:
The key objective of this position is to provide support and resolution to the various Stakeholders of MCA, National CSR Exchange Portal, Compliance Monitoring System and CDM Data Dissemination.

Responsibilities:
The CSR Executive shall report to the Helpdesk supervisor \xe2\x80\x93 with the following responsibilities:

• Provide Support and resolution to various stakeholders.
• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Record events and problems and their resolution in logs
• Follow-up and update end users\xe2\x80\x99 status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures
• Assist system and data analysis team in all Data Quality Management activities.
• Data Validation and Verification

Education:

• Graduate

Skills & Experience:

• Professional experience in providing support over phone and email.
• A genuine desire to help customers resolve issues.
• The ability to multitask and apply yourself to multiple on-going matters with different clients.
• Experience working with both small and large business clients.
• Unwavering commitment to quality of customer experience.
• Excellent written and verbal communication.
• The ability to work autonomously within a senior role.
• Strong (English) written and oral communication skills.

Role:Other Salary: Not Disclosed by Recruiter Industry:IT Services & Consulting Functional AreaOther Role CategoryOther Employment Type:Full Time, Temporary/Contractual

Key Skills
Compliance Monitoring SystemHelp desk
Education UG:B.Tech/B.E. in Any Specialization PG:CS in Any Specialization,CA in Any Specialization

Company Profile

National Institute for Smart Government (NISG)
www.nisg.org
Company Info





Contact Company:National Institute for Smart Government (NISG) Website:http://careers.nisg.org