Job Description

Helpdesk Executive

Property and Asset Management

What this job involves:

Centralizing all logs and requests

What we're looking for is an expert who can effectively streamline processes and requests. Reporting to the property manager, you'll provide superior call logging services--receiving and logging complaints containing complete details of the requests.

• Receive & log calls/complaints/requests from clients/customers/tenants etc into the Servimax.
• Handle Servimax Software Efficiently and Effectively.
• Forwarding on reactive calls to shift engineers.
• Issue job cards.
• Inputting weekly timesheets from Engineers.
• Answering queries from the tenants
• Liaising frequently with tenants
• Generating Performance reports to present to Mall Manager on Monthly basis
• Maintaining the ongoing works schedule
• Filing of paperwork
• Taking/Producing Minutes of Weekly and Monthly Meetings
• Daily operations of the "Help Desk" function including delivery, problem escalation/resolution.
• Notify the Safety & Security Head/ Officer and Mall Manager on site at the time of all Emergency Calls.
• Maintenance and monitoring of network resources such as Printers, Fax Machines and other office equipments is required

In addition to the above mentioned duties and job functions, any other assignments given by Management, within the purview of the contract.

Minimum Skills Requirement:

• Good communication skills
• Ability to work under time constraints and meet deadlines.
• Ability to anticipate and resolve problems.
• Knowledge of computer application programs.
• Ability to foster a cooperative work environment.

Sound like you? To apply you need to have:

Education and Experience

Any Bachelor's degree. you'll need between Two- and Four-years' experience in Facility (OR) Property Management. A working knowledge of any major vertical industry will also be very helpful.

An eye for detail

You'll have an eye for detail and an ability to analyse qualitative and quantitative information - and translate this into strategic deliverables.

Great organisational skills

You'll have great time management and organisational skills and be good at meeting deadlines in a fast-paced work environment and adapting to your team's or client's changing requirements.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

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