Help Desk Engineer
Job Description
We have opening with Wipro for contract position Location:Noida Notice period: Immediate to 15D Serving Job description: Minimum qualification is Graduation in any discipline. 2. Should have good communication skills, and should be able to speak, read, and write in English / Hindi. 3. Should be able to communicate confidently and politely with users 4. Experience of at least one year in a call center. 5. Answer incoming calls and respond to customer\'s emails 6. Management and resolve customer complaints 7. Identify and escalate issues to supervisors 8. Provide product and service information to customers 9. Research required information using available resources 10. Research, identify, and resolve customer complaints using applicable software 11. Process orders, forms, and application 12. Route calls to appropriate resources 13. Document all call information according to standard operating procedures 14. Recognize, document, and alert the management team of trends in customer calls 15. Follow up customer calls where necessary
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Job Detail
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Job IdJD3123557
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNoida, Uttar Pradesh, India
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EducationNot mentioned
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ExperienceYear