Job Description

Provide Service Desk support to approx. 340 corporate users\xe2\x80\x99 Handle a team of 3 IT Support Answering phone calls, Obtain necessary Information from users to adequately describe the request or problem reported and put It into the tracking tool. Monitored and executed all end user calls related to IT Services. All mails to be read thoroughly and replied to all the concerned in case of escalation. Generating the tickets and aligning the Engineer of Concerned Team to solve the issue encountered. Coordinating with Engineer, as well as with user for the update of the call. Closing the ticket ID with the proper resolution method followed by Engineer to troubleshoot the issue. Taking the user acknowledgement before closing the ticket ID. Check and generate the Daily call report, Monthly call report Interacting and escalate issue with senior and follow end to end resolution. All mails to be read thoroughly & replied to all the concerned in case of escalation. Coordinate and manage relationships with vendors that provide hardware, network and other support. Maintaining hardware and software Inventory and follow all IT documentation process Knowledge and work close with service Desk & ticketing software tools like remedy, footprint. Remote Support as per requirement through Team Viewer, VNC, Remote Desktop to solve Windows and Software issue. Installation, configuration and maintenance of Printers. Managing the installation and configuration part of all standard Software as per the company Policy. Job Type: Full-time Salary: 9150,000.00 - 9250,000.00 per year Benefits:

• Health insurance
• Life insurance

• Rotational shift

• Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

• Help desk: 1 year (Required)