Job Description

The Head of Food Delivery for Restaurants is responsible for overseeing and managing the food delivery operations for a portfolio of restaurants within the company. This role involves strategic planning, operational excellence, team management and collaboration with various stakeholders to ensure seamless and efficient food delivery services. The ideal candidate should have a deep understanding of the food delivery industry, exceptional leadership skills and a strong operational background. Responsibilities: 1. Strategic Planning: \xef\x82\xb7 Develop and execute a comprehensive food delivery strategy for multiple restaurants, aligning with the company& overall goals and objectives. \xef\x82\xb7 Identify growth opportunities and potential markets for expansion, optimizing delivery routes and ensuring customer satisfaction. 2. Operational Excellence: \xef\x82\xb7 Oversee day-to-day delivery operations, including order fulfilment, dispatch and timely delivery, ensuring high-quality service standards are consistently met. \xef\x82\xb7 Monitor key performance metrics, analyse data and implement improvements to enhance operational efficiency and reduce delivery times. 3. Vendor and Partner Management: \xef\x82\xb7 Establish and maintain strong relationships with delivery partners, third-party platforms and logistics providers to ensure smooth coordination and reliable delivery services. \xef\x82\xb7 Negotiate contracts, terms and pricing with vendors to achieve cost-effective delivery solutions. 4. Team Management: \xef\x82\xb7 Lead and manage a team of delivery drivers, dispatchers and support staff, providing training, guidance and performance evaluations. \xef\x82\xb7 Foster a positive and collaborative work environment, promoting teamwork and continuous improvement. 5. Customer Experience: \xef\x82\xb7 Monitor customer feedback and reviews, addressing any issues promptly to ensure a high level of customer satisfaction. \xef\x82\xb7 Implement strategies to enhance the overall food delivery experience from order placement to delivery. 6. Technology and Systems: \xef\x82\xb7 Stay updated on industry trends and advancements in delivery technology, recommending and implementing relevant tools and systems to streamline operations. 7. Compliance and Regulations: \xef\x82\xb7 Ensure compliance with local, state and national regulations related to food safety, delivery operations and labour laws. 8. Financial Management: \xef\x82\xb7 Manage the delivery budget, monitor expenses and work towards cost optimization while maintaining service quality. 9. Collaboration: \xef\x82\xb7 Collaborate with restaurant managers, marketing teams and other relevant departments to align food delivery operations with overall business strategies. Job Type: Full-time Salary: \xe2\x82\xb9600,000.00 - \xe2\x82\xb91,200,000.00 per year Experience:

• total work: 8 years (Preferred)
• Logistics and Food Delivery: 3 years (Preferred)