Job Description

About Max Life Insurance: Max Life Insurance Company Limited is a Joint Venture between Max Financial Services Limited and Axis Bank Limited. Max Financial Services Ltd. is a part of the Max Group, an Indian multi business corporation. Max Life offers comprehensive protection and long-term savings life insurance solutions, through its multichannel distribution including agency and third party distribution partners. Max Life has built its operations over almost two decades through need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital. As per public disclosures, during the financial year 2019-20, Max Life achieved gross written premium of Rs. 16,184 crore. As on 31st March 2020, the Company had Rs. 68,471 crore of assets under management (AUM) and a Sum Assured in Force of Rs. 913,660 crore. For more information, please visit the Company\'s website a t We Stand for: Caring A compassionate leader who demonstrates appreciation for diversity in thoughts and approach towards people as well initiatives, eliminates biases to promote meritocracy. A coach who inspires people to excel and sets a culture of high performance. Collaboration A boundary-less leader who is capable of identifying & leveraging expertise of team members for superlative outcomes, thus, delivers to the organization\'s ask. A leader who addresses challenges with a solution oriented approach to create \'win-win\' partnerships within & outside teams through inspired cooperation and teamwork. Customer Obession A leader who embodies Customer and keeps him at the core of all deliverables. Proactively anticipate customer needs and implement strategies to provide best in class customer experience. Growth Mindset An ambitious leader who can sponsor game changing ideas and rally the team to turn them into a reality. A leader who challenges the status quo, takes bold & creative actions to manage complex issues & achieve high impact goals by pushing self and others and raise the bar on performance. People Leadership A people\'s leader who inspires their teams to stretch themselves and achieve their true potential. A leader who create leaders by coaching, empowering & motivating them to deliver superior business outcomes. \'Max Life Insurance is an Equal Opportunity Employer and promotes inclusion and diversity.\' Position National Training Head - Elite Vertical Department Training Function Insurance Training Reporting to Head Capability Development Band Band 3 Location HO- Gurugram Team size Direct- 20 Managers - Training EV JOB SUMMARY: Build and communicate a strong vision for Elite Vertical training in the organization and training team Design and co-create Elite Vertical training content with the content training team Align all training content with the MLI vision and drive digital learning through impactful and effective digitized learning content Conduct training sessions and drive digital learning on Elite Vertical blended learning journeys to elevate the domain and functional skills for all EIMs Program Management across all initiatives of Elite Vertical training Stakeholder Management across all stakeholder groups Ensure effective execution of training in all clusters through planning and governance Develop Team of 20 trainers for effective delivery of sessions KEY RESPONSIBILITIES: Training Content Conduct training needs analysis to identify present day needs across roles Detail out training content requirements based on needs analysis and industry best practices on Elite Vertical training Co-create content with the content team including design thinking for Elite Vertical trainings, content structure and content subject matter Responsible for the end-to-end training execution for the roles mentioned below: Elite Circle Heads Induction MEV learning Journey EIM on-boarding Responsible for content buildout of sessions by industry experts on Elite Vertical programs like business insurance, NRI, cross-sell, HNI selling, networking skills, HNI recruitment, advanced selling skills, EIM Coaching & Development, Building a Sustainable Agency Responsible for marketing and promoting training programs within the respective cohorts to ensure maximum awareness and coverage of programs Training Delivery Responsible for the blended training delivery for all Elite Vertical trainings Virtual delivery, Classroom and/or digital videos, podcasts etc. Responsible for training the team of Elite Vertical trainers to ensure seamless training delivery for Elite Vertical Digital Learning Responsible for the development, maintenance and management of the digital learning environment for Elite Vertical Conduct sessions and drive blended learning journeys to elevate the domain and functional skills across roles Program Management and governance Coordinate all program management activities ensuring that appropriate communications takes place across internal functional groups and with external partners as applicable. Ensure smooth functioning and execution of all training programs through structured planning & governance Define program specific requirements and deliverables Drive to closure program issues related to day to day activities among multiple programs. Communicate status & issues to management in a timely manner. Escalate issues appropriately Program manage end-to-end delivery of training from content build-out to training delivery for all the cohorts listed above Program manage vendor consultants to ensure execution excellence and delivery Program Manage training quality audit and listening posts Manage and coordinate with the Operations team and Technology team to deliver training digitally, upload to digital learning platform and maintenance of Elite Vertical content Manage data and reporting for Elite Vertical trainings including generation of dashboard and circulation of dashboards Stakeholder Management Responsible to coordinate and effectively manage all stakeholders involved Strongly communicate the vision for Elite Vertical trainings to all stakeholders Ensure complete stakeholder alignment to all Elite Vertical trainings across all cohorts People Management Build a cohesive team of 10 Managers and ensure their development as an SME Empower team members using innovation and creativity to accomplish business goals and objectives Engage team members to ensure they have positive emotional connections to the organizational values and purpose Demonstrate the values of diversity and inclusion, and encourage performance orientation Coach and mentor the team to be able respond to any current or future challenges in the role Motivate and build a healthy work environment within the team. Provide support in resolving work related / other concerns effectively Measures of success 90 % coverage for all training programs for the selected cohort Top two Feedback score on a scale of 5 to be 4.5 and above (content and delivery) 100% of attendees completing / passing pre and post assessments Business performance improvement (pre and post 90 days) - productivity to go up by 10% Key competencies/skills required Functional / Technical skills Strong domain knowledge in financial market with deep expertise in the Insurance sector Knowledge of instruction design / Content design Knowledge of content development and content delivery Ability to understand and communicate concepts quickly and accurately High attention to detail Strong English language writing, editing, proofreading and speaking skills Behavioral skills Action-oriented mindset with a proven track record of delivering quick wins and driving growth while refining and translating a long-term vision Value in building trusting relationships with a range of leaders & stakeholders Entrepreneurial spirit that seeks to try new approaches and lead conversation changing initiatives that influence internal stakeholders Demonstrable abilities in data-driven decision making Exceptional analytical, strategic and critical thinking skills Inspirational, energetic, collaborative, and customer-centric Visionary leadership skills and the ability to inspire teams Key Relationships (Internal /External) Internal Head of Training Head - Content & Digital Learning Head of all respective cohorts i.e. External External Vendor Consultants Alliances & Partners Industry Experts SMEs Desired qualification and experience: Minimum 12+ years of experience in creating content in the Insurance sector Bachelor\'s degree (B.Com) Certification in content creation / Instructional Design / related field preferred

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