Job Description

Company Description ServiceNow is changing the way people work.With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster andbemore scalable than ever before. We\'re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better. The Global People organization continues to transform and innovate how we enable ServiceNow\'s talent globally. We are seeking a HR Advisor to support our employees and leaders across all HR topics and needs. The successful candidate is passionate about employee experience and delivers a high level of customer satisfaction through their HR expertise. What you get to do in this role: Our Global People Care team make the world of work, work better for our employees. Using our own technology, we deliver an engaging employee experience, providing support to employees and managers across 27 countries. Partnering closely with our HR Business Partners and Centers of Excellence we create a strong, and effective, cross-functional team. We learn from our employees\' interactions with us, and constantly evolve and enhance our service delivery. Deliver excellent customer service in response to HR queries from employees and managers, via the employee portal and live agent Provide support to employees across all stages of the employee lifecycle Ensure requests are resolved in an appropriate and timely manner Enable our employees to self-serve on HR policy and process by creating, maintaining and continuously improving our internal knowledge base Develop and maintain Standard Operating Procedure documents and response templates for Care services and support. Identify, resolve and escalate inconsistent, inefficient and incongruent processes, policies and practices to prevent and mitigate HR risk and compliance issues Develop strong relationships with HR Business Partners and Centers of Excellence. Forexample, withTotal Rewards, Payroll and Talent Acquisition. Ensure early identification of service issues and requirements Participate in Trainings and User Acceptance Testing for new programs as needed Use sound judgment and intuition to identify and escalate potential or problematic issues Responsible for completing service audit tasks to maintain compliance Maintain CARE case service level agreements and deliver a consistent employee experience Qualifications To be successful in this role you have: Experience of supporting HR in the Americas and LATAM: United States, Canada, Mexico, Costa Rica Customer service mindset, with excellent verbal and written communication skills Ability to work in a high growth, fast paced environment Accuracy and attention to detail Ability to maintain confidentiality. High execution skillswith ability to prioritize and multi-task Should be flexible to work in U.S Shifts. PreferredSkills ServiceNow experience a plus Customer service experience Experience using HR systems. Workday and ServiceNow is a plus 1+ years in Human Resources or a centralized customer service environment HR Qualification Independent COE partnership to drive the compliances and timely closure of employee queries Good understanding of HR functions and COEs to get optimal support for employee Queries JV20 Additional Information ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance. For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government. Please Note: Fraudulent job postings/job scams are increasingly common. to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the . From Fortune. 2022 Fortune Media IP Limited All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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