Job Description

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world\'s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs. The JP Morgan CIB Fund Services Global Reconciliations Investigations team provides Accounting-to-Custody Cash and Asset reconciliations for the firm\'s Fund Accounting Institutional & Mutual Fund clients Key Responsibilities would include:- The incumbent shall be responsible for leading the Custody vs Accounting Reconciliations - Corporate Actions and Tax Reclaims Breaks Research and Resolution team. The incumbent shall be responsible for managing the workflow through the life cycle of COAC and Reclaims products Operational management and control of the daily workflow Maximize team capacity through effective resource planning and ensure team structure is robust through effective training and succession planning Ensure all daily controls and processing are completed and signed off including client service enquiry resolution, cash and stock break & event management as well as all key metrics are produced as required Own issues related to the Trades Recons function and ensure timely escalation to both Operational and Risk leads Ensure all team members adhere to global escalation policies, maintain up to date awareness of RED policies and procedures, attest to operational procedures at required intervals and actively comply with ethics and behaviour standards People Management - Provide direction and leadership to the team. Provide effective communications to the dept, ensuring staff are aware of strategic and regulatory changes in the organization Act as a focal point for issue planning or crisis review situations. The business demands flexibility in production processes and for technical assessments to be made in short time frames. Continued review of content and presentation of Standard Operating Procedures, in line with introduction of new policies and ongoing risk management activities Ensure department has viable Business Continuity and Concentration plans in place, that are tested in accordance with Bank Policy and that all staff are familiar with the plans. Identify business knowledge gaps and ensure everyone has ownership of deliverables. Lead Proactive Review & Control Design Interact with global teamsand managers in an effective and professional manner Coaching, developing and mentoring staff including formal objective setting, performance reviews and providing ongoing and regular feedback Responsible for risk management to the business Manage team meetings and run problem solving and idea sessions around change Further Function Specific Requirements: Promote culture of early and timely escalation, ensure root cause analysis undertaken for all operational incidents and follow through with all recommendations. Actively manage risk items and continually evidence compliance with key controls. Ensure all errors and incidents are written up in a timely manner in keeping with internal policy Organize morning risk review meeting and oversight intraday and end of day key sign off points Ensure all client queries dealt with within required SLAs Provide VP cover Skills & Experience: Exceptional leadership and staff development skills with prior team management experience. Excellent communication, influencing and negotiation skills with the ability to develop and maintain collaborative relationships both internally and with external stakeholders. Proven ability to operate effectively in a matrix organization with the ability to work under pressure and to tight timeframes. Control focus with a thorough understanding of operational risk Operation\'s Team Management in a daily environment is critical Operational subject matter expertise critical e.g. Reconciliation, Settlements, Trade Support Strong People Management skills, ability to Lead and Motivate Managers Strong ability to learn ongoing stream of new markets, products and processes Strong Risk and Control Awareness: Ability to effectively priorities workloads and work to critical deadlines Demonstrate Ownership and Accountability for Operational and Project Deliverables with a proven track record Confident communicator in all mediums to both internal and external clients Strategic thinker, able to review and implement process improvements Drive, Energy and Enthusiasm Display high levels of integrity operate on the basis of open and honest interaction

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