Job Description

ABkps Outsourcing Pvt Ltd FRONT DESK AGENT FOR HOTELS Job Title : FRONT DESK AGENT For U.S. Based Hotels (Onsite Position) -->Job Duties and Responsibilities - check in/check out. - Coordinating with the ground staff of the Hotel. - Answer and address incoming phone calls in a timely and polite manner - Clearly determine the purpose of the call. Efficiently manage multiple phone calls. - Deal with queries and provide correct information - Take reservations - Handle modifications or cancellations of existing reservations - Handle and resolve guest complaints - Be able to answer any questions relevant to a guest\'s reservation, hotel amenities, driving directions, area information, billing questions, etc. -Take and deliver messages accurately and completely. -->Qualifications - High school diploma - knowledge of administrative and clerical procedures - knowledge of computers and relevant software applications - knowledge of customer service principles and practices - Be able to work overnight Skills - Strong Verbal and Written communication skills (English) - Attentive listener - Professional personal presentation - Customer service oriented - Organized - Stress tolerance - Show Initiative - Problem solver Available shifts: (7:30AM -3:30PM, 3:30PM - 11:30PM & 11:30PM - 7:30AM) (6 days working a week, rotational week off) "Candidate should be flexible to do any given shift" Location : Surat Salary : 15,000-25,000 Freshers are can apply. Salary is no bar for right candidate Job Types: Full-time, Permanent, Fresher Salary: \xe2\x82\xb915,000.00 - \xe2\x82\xb925,000.00 per month Schedule:

• Day shift
• Evening shift
• Morning shift
• Night shift
• Rotational shift

Supplemental pay types:

• Overtime pay
• Shift allowance

Ability to commute/relocate:

• Parvat Gam, Surat, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)

Language:

• English (Required)