Job Description

Freshdesk / CRM Administrator
Overview A CRM administrator is responsible for maintaining the integrity of a customer relationship management (CRM) system. They ensure that all data is accurate and up to date, monitor performance metrics, and troubleshoot any issues that may arise with the software or hardware used by their company. What you will do:
1) Development/enhancements to tool to improve product experience
2)Maintaining and updating data in the CRM system to ensure accurate records of customer information
3)Organizing and updating customer databases that contain information such as contact details, purchase history, and preferences
4)Providing support for sales activities by creating reports on lead conversion rates and contacting potential clients to set up appointments for sales staff
5)Creating training materials for new hires about company products and policies
6)Identifying opportunities for improving customer satisfaction through surveys and focus groups
7)Coordinating with other departments to ensure that customer requests are responded to in a timely manner
8)Developing reports that track customer activity over time to identify trends in behavior or needs that may indicate opportunities for improvement. What you will bring:

• Associates degree in an IT related program with at least 5-9 years of any CRM / Ticketing tool administrator role.
• Advanced Excel knowledge
• Good interpersonal skills
• Ability to identify and clarify problems, set goals and able to resolve issues
• Ability to work effectively on multiple tasks.
• Ability to adapt to 24*7 work environment.
• Strong verbal and written communications skills.

About Edifecs


Edifecs is a premier technology company in the U.S. Healthcare market with solutions focused on interoperability, workflows, risk adjustment, value-based care payments, and analytics. Edifecs solutions are used by leading healthcare entities including, payers, providers, employers, third-party administrators, and government agencies. With innovative technology and solutions, Edifecs helps its customers by optimizing the secure exchange and processing of administrative and clinical data, reducing the cost of complying with regulations, and automating workflows involved in multiple core processes within the healthcare ecosystem.

Edifecs is a frontrunner in providing solutions for B2B data exchange, streamlining key workflows in areas such as enrollment, risk adjustment, and alternative payment models. With the advent of FHIR and new regulatory guidance from HHS, Edifecs has emerged as a leader in easing the effort associated with achieving compliance with new federal rules and in making the healthcare consumer the primary stakeholder. Edifecs solutions are offered in both On-Premise and SaaS models. The company is headquartered in Bellevue, Washington, with additional offices in Atlanta, Georgia, and Mohali, India, an engineering center in Moldova, and has more than 900 employees.