Job Description

About the job Business CRM Administrator is responsible for the administration and user support of NielsenIQ's Microsoft Dynamics 365 CRM and associated applications. Applications such as customized versions of Dynamics Sales and Dynamics Marketing, Customer Service across multiple business units. The role will be an integral member of the Business Admin team and liaise with stakeholders from various business areas to understand and support their needs of the Dynamics and integrated applications. The role will also work closely with the Sales, Finance and Marketing teams to ensure that all standard processes and security requirements are met and delivered. Responsibilities

• Administration, Training (Conducting Learning Labs) and user support of the Dynamics 365 Customer Engagement applications including Sales and other configuration platform entities.
• Assisting and supporting the maintenance of custom configurations and integrations of applications within the Dynamics 365 environments with Dev Team.
• Assisting with migration of data for onboarding and migrating new acquisitions Sales and Finance CRM.
• Documenting and defining user requirements with product stakeholders, including flow charts, layouts and diagrams
• Establishes best practice for support of and knowledge sharing of the functionality of the Dynamics 365 and Power Platform environment.
• Contributes to and supports the Dynamics platform 3 year roadmap and the product SDLC.
• Work with the NielsenIQ Data Engineering and BI teams to ensure data integrity across the applications and datasets when using Dataverse.

About you We are looking for applicants who have:

• 1 - 2 years experience of working with Dynamics 365 CRM.
• Experience working as a CRM Administrator.
• Experience of Salesforce Sales Cloud Administration is a plus.
• Understanding of the core Dynamics 365 CRM modules with functional knowledge of the Sales, Finance and Marketing business processes
• Experience of working with application management lifecycle tools/source control, Azure Devops/Github is a plus.
• Experience of conducting training and data migration/user onboarding is a good to have.
• Strong verbal and written communication skills and ability to interface with all levels of the organization is must.
• Competency in Analytical Problem Solving, Customer/Partner Relationships.
• Licenses and Certifications that are good to have: Microsoft Certified Systems Administrator (MCSA) Dynamics 365 related certifications

Qualifications:

• Experience of CRM Administration is preferred (Salesforce or MS Dynamics 365).
• B.Com with IT or BA/BS Degree (4-year) Computer Science or related technical area is preferred.
• Work with our Google/Microsoft Suite, MS Office
• Finance and Sales Process Knowledge and/or Market Research industry knowledge is a plus

Additional Information

Our Benefits

• Flexible working environment
• Health insurance
• Parental leave
• Life assurance

About NielsenIQ NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world's population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what's possible. How? We combine unparalleled datasets, pioneering technology, and the industry's top talent to create insights that unlock innovation. Join us and change the landscape. Learn more at: www.niq.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion NielsenIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/