Job Description

Our Client, An Indian multinational banking and financial services company is looking to engage with a Facility Management Consultant. Role & Responsibilities : This is zonal role where in employee will manage end to end admin role from project management , maintenance & repair and will provide admin related support to branches and zonal offices. He will work closely with senior employees of the zone and central team. KPI 1. Satisfaction index on internal customer 2. Adherence on Planned Preventive Maintenance 3. Facilities Management of Offices 4. Customer focus with regular communication 5. Customer satisfaction survey 6. Customer Query resolution 7. Lease Management 8. Opex/Capex Reduction 9. Infrastructure Projects KRA 1. Provide Seamless administration & facilities support for all the office equipments 2. Ensure periodic AMC and planned R&M activities for smooth functioning of branches 3. (a) Scheduled branch visit & feedback from stakeholders to be recorded in Ticketing system 4. Co-ordination with CSMs/BHs/Regional Heads/Zonal Head for smooth Administrative support. State wise weekly concalls / meetings with stake holders to be conducted 5. CSAT - to be conducted Quarterly basis. 6. CSAT survey feedback on Average to Poor parameters 7. Lease rent escalation and renewals 8. Cost control on over all branch expenses compared to Budget (Capex & Opex 9. Responsible for supporting Central Infrastructure team towards project coordination and timely delivery of Projects. Skills Required Key skills required are - 1.Administration, service delivery and operations management 2.Knowledge of general maintenance methods and operating requirements 3.Health and safety 4.Strong negotiation and procurement skills 5.Housekeeping 6.Utilities and communications infrastructure 7.Contract management 8.Security 9.Space management 10.Energy management 11.Accounting and budgeting 12.Expertise in managing the new and existing branch administration

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