Job Description

Title: Fraud Prevention Analyst

Department: Operations

Location: Vadodara

Job Mode: Hybrid

Our team is growing but we are not adding members just to

fulfill requests. We are searching for individuals who are ready

to be a part of the next big thing and are excited about

growing with our company! Leadership is anxiously waiting to

cultivate and develop your skills and prepare you for the

career journey of a lifetime.

Our focus is to create lasting impressions with each customer

interaction. Reflect on the times you have been the customer

and you left your experience feeling satisfied, appreciated and

valued. Simply put these are the experiences you will use to

deliver world class results to our customer base.

If you consider yourself to be a team player, goal oriented,

and possess a passion for helping others; apply to become a

part of the Etech Global Services Team.

About Us:

Globally, we are over 3000 strong, and we are always

searching for new team members which will offer fresh and

innovative ideas and diverse approaches to everyday problem

solving. Etech is governed by 12-character commitments:

Integrity, Valuing People, Teamwork, Accountability,

Communication, Vision, Adaptability, Humility, Creativity,

Teachability, Positive Influence, and Courage. Together, these

12 commitments guide our workplace culture and set the tone

for how we treat each other.

Visit us:

What We Offer:

Transportation allowance

Canteen Subsidy

Night Shift allowance as per process

Schedule Attendance Bonus

Health Insurance

Tuition Reimbursement

Incentive components campaign wise

Work Life Balance Initiatives

Rewards & Recognition

Internal movement through IJP

What Youll Be Doing:

This position is responsible for providing risk

management on the sales/reservations side of our

company

Provide technology and fraud detection support with

a core responsibility to include - analysing and

managing network related fraud traffic, support for

breach coordination (what/when/how, including

customer impact) for fraud, legal, Corp. Security

hand-off, daily and periodic monitoring, external and

internal data requirements, data cleanliness and

concurrency, reference sources of data to be used for

customer and transactional behaviour modelling.

Ensure data completeness, correctness and

concurrency of data.

Assist in detecting, analysing and authenticating

fraudulent transactions in a card-not-present

environment.

Works closely with other Loss Prevention staff to

identify fraud trends. Employee provides quality

customer service to internal and external customers

that meets and exceeds expectations

We expect you to have:

2+ years of experience in risk management

1 year Analytics/Data Analysis Experience

Experience with eCommerce domain is preferred and

applicant should have International travel and

geographical knowledge.

Understanding of end-to-end Reconciliation Control

process for Merchant Operations.

Identify the opportunities of revenue recovery.

Identify system level opportunities to improve

Merchant Settlement processes and work with

accounting teams for betterment of Settlement

processes.

Excellent interpersonal, verbal and written skills.

Customer Service (Voice) experience is plus.

Process re-engineering and improvement.

Candidates have chargeback knowledge will be a

value add.

Salesforce knowledge is an added advantage.

Ability to maintain performance in an rapid and ever

changing work environment

Ability to learn quickly and make on-the-spot

decisions with limited information

Demonstrated ability to meet deadlines, complete

important time sensitive tasks & adapt quickly to last

minute changes.

Advanced level knowledge of Word, Outlook, Excel

and Access Database. Experience in making reports

and trackers.

High School Diploma or GED Required/College

Expertia AI Technologies