Job Description

The Restaurant Supervisor is responsible for supervising and coordinating the activities of the waitstaff to ensure exceptional customer service and a smooth dining experience. They assist in training and mentoring the waitstaff, handle guest inquiries and complaints, and maintain the overall cleanliness and organization of the restaurant. Your Responsibilities As Supervisor Assigning tasks to waitstaff, such as seating guests, taking orders, and delivering food and beverages. Monitoring the performance of waitstaff and providing feedback. Ensuring that guests receive prompt and courteous service throughout their meal. Addressing customer inquiries, concerns, and complaints in a professional manner and finding suitable solutions. Overseeing table allocation and ensuring efficient use of seating. Maintaining accurate reservation records. Double-checking orders to ensure accuracy before they are delivered to the guests. Ensuring that special dietary requests or allergies are communicated to the kitchen staff. Ensuring that all waitstaff adhere to the restaurant\'s service standards, including dress code and conduct. Maintaining a high level of cleanliness and organization in the dining area. Encouraging waitstaff to upsell menu items and beverages to increase revenue. Training staff on suggestive selling techniques. Handling cash payments and credit card transactions accurately. Reconciling cash registers at the end of each shift. Assisting in creating work schedules for the waitstaff to ensure adequate coverage during peak times. Assisting in inventory management and stock control for items used in the dining area, such as glassware, silverware, and table linens. Skill Sets We Require Previous experience in a similar role in the restaurant industry. Strong customer service skills. Excellent communication and leadership abilities. Knowledge of food and beverage menu items. Familiarity with POS (Point of Sale) systems. Ability to remain calm under pressure and handle difficult situations with professionalism. Flexibility in working hours, including evenings, weekends, and holidays. Experience amp; Pedigree: Bachelor\'s degree / Diploma in Hotel Management or equivalent

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