Job Description

DESCRIPTION

Ambitious, thirsty for results and love interacting with people? Excited by the energetic and customer centric role of Food & Beverage Service? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!

Our Team with their winning edge and passion is beyond expectation.

As Food & Beverage Supervisor, you will join a team that is passionate and believes that anything is possible, whilst having fun in all that we do!

Interested then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities of the Food & Beverage Supervisor:

• Supervises the operation of assigned restaurants and/or lounges
• Coordinates the set-up and/or closures of restaurant and lounge areas in accordance with Carlson Hotel standards
• Confirms daily specials and new menu additions with the Executive Chef
• Oversees the food and beverage service provided in assigned outlet; coaches employees on effective service and food presentation techniques
• Inspects assigned restaurants and lounge areas on an on-going basis and takes appropriate steps to ensure facilities meets or exceeds hotel standards at all times
• Conducts daily pre-shift meetings to discuss specials, house count, reservations and new menu items
• Properly executes check control procedures
• Maintains sanitary and safe work environment for guests and employees
• Provides employees with the information needed to perform their job effectively
• Orients employees to the department and hotel and provides on-the-job training on job responsibilities
• Prioritizes and assigns work
• Provides feedback to the employee and department manager on the employee's performance of job responsibilities
• Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Performs other duties required to provide the service brand behavior and genuine hospitality
• Adheres to hotel policies and procedures
• Attends work on time and as scheduled
• Follows hotel grooming and hygiene standards
• Minimise safety hazards by following all safety rules and procedures
• Refrain from personal conversations with other employees at the main entrance
• Keeps Manager fully informed of all problems or unusual matters of significance
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
• Maintains a favourable working relationship with all other company employees to foster and promote a co-operative and harmonious working environment
• At all times projects a favorable image of the Hotel to the public

CAREERS
Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we believe that people are our number one asset. As one of the world's largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.

To find out more about the Radisson Hotel Group, our Culture and Beliefs, then why not visit us at careers.radissonhotels.com.