Is directly responsible for the day to day key processes in his/her area of work
Where applicable, acts as shift leader, leads and motivates colleagues by example and promotes teamwork
Assumes training responsibilities when required; demonstrate a high degree of standards awareness
Actively offers operational, employee and customer (internal and external) related feedback to management
Displays warmth, care, and genuine enthusiasm when dealing with guests and internal customers.
Live the golden rule
Departmental
Ensures the work area is ready for the service with pre and post service checks completed, staffs immaculately groomed and aware of daily specials and promotional offers
Performs and supervises food and beverage service tasks in accordance with hotel standards, is actively involved in guest\xe2\x80\x99s service and highly visible
Is thoroughly familiar with the wines and the menu items and able to compose and recommend menu progression and wine pairing, drives upselling program
Provides genuine hospitality and recognition, engages in the guest interactions in a sensitive and appropriate manner, creates personalized experiences, is seen as actively developing a network of regular guests
Takes ownership of guests concerns and requests and acts decisively to ensure guest satisfaction when glitch occurs
He/ She is directly responsible for Medallia of the hotel, LQA, and Coyle audits
He/ She should always maintain hygiene in their respective area and should pass the Hygiene audit like PWT, HACCP
Conducts daily briefings in the absence of management; assigns shift and duties to junior colleagues; assumes the responsibilities of assistant manager in his/her absence
Inspects and ensures the work area is in good physical repair; reports defects and ensures timely rectification.