Job Description

General

• Is directly responsible for the day to day key processes in his/her area of work
• Where applicable, acts as shift leader, leads and motivates colleagues by example and promotes teamwork
• Assumes training responsibilities when required; demonstrate a high degree of standards awareness
• Actively offers operational, employee and customer (internal and external) related feedback to management
• Displays warmth, care, and genuine enthusiasm when dealing with guests and internal customers.
• Live the golden rule

Departmental

• Ensures the work area is ready for the service with pre and post service checks completed, staffs immaculately groomed and aware of daily specials and promotional offers
• Performs and supervises food and beverage service tasks in accordance with hotel standards, is actively involved in guest\xe2\x80\x99s service and highly visible
• Is thoroughly familiar with the wines and the menu items and able to compose and recommend menu progression and wine pairing, drives upselling program
• Provides genuine hospitality and recognition, engages in the guest interactions in a sensitive and appropriate manner, creates personalized experiences, is seen as actively developing a network of regular guests
• Takes ownership of guests concerns and requests and acts decisively to ensure guest satisfaction when glitch occurs
• He/ She is directly responsible for Medallia of the hotel, LQA, and Coyle audits
• He/ She should always maintain hygiene in their respective area and should pass the Hygiene audit like PWT, HACCP
• Conducts daily briefings in the absence of management; assigns shift and duties to junior colleagues; assumes the responsibilities of assistant manager in his/her absence

Inspects and ensures the work area is in good physical repair; reports defects and ensures timely rectification.