Job Description

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people\xe2\x80\x99s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you\xe2\x80\x99ll be part of

An exciting opportunity to work in the ever-changing Telecommunication Industry. As a member of CNS C&CS OD GDC IND OMS Tx&IP, for our C&CS Operation Delivery. You will be a part of a team whose objectives are to deliver in an environment where openness, trust and autonomy are encouraged, each team member selects the tasks to work on and exchanges daily with his/her team mates on the progress and challenges.

As Nokia\'s growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

What you will learn and contribute to

We are looking for an Incident management engineer to resolve FM/CM tickets. In this job, you will be responsible for FM/CM/PM activities.

• IP network maintain, upgrade software and new user-facing features in multivendors products.
• Manage individual priorities, deadlines, and deliverables.
• Build the MOP/HLD that support large, complex ISP/Enterprises Network.
• Contribute to engineering efforts from planning and organization to execution and delivery to solve complex engineering problems.
• 3rd Part co-ordination for FM/CM tickets regards.
• CARE cases co-ordniation
• Daily FM/CM/PM report circulation.
• 24/7 Shift support
• Support our sales teams in the identification and qualification of new leads and opportunities for the targeting of new customers as well as the further development of service features for existing customers.
• Assess and understand the client\xe2\x80\x99s business requirements, translating and recording these into formal network solution requirements.
• Responsible for the development of a convincing solution strategy regarding current, intermediate, and future mode of operations including migration approach to achieve the FMO
• Design and develop an end-to-end network solution design to meet the agreed network solution requirements while taking into consideration the economic parameters and competition
• Ensuring all aspects of the solution are aligned to the strategy of the practice and win themes defined by the bid team
• Responsible for preparing commercial offers, quotations, and proposals assembling costs for hardware, software, labor; creating a cost buildup using cost models or other tools
• Preparation of Bill of Material (BOM)s
• Creation of customer presentations for solution related topics
• Construct compelling proposal responses that describe and support the network solution, owning all network technical sections of the bid response
• Coordination and oversight of Third-Party Providers for solution components
• Overall responsibility for the definition and management of network solution risks, including impact on the cost model and transition or transformation plans.
• Handling the Atos approval processes to acquire solution / deal approvals.
• Effectively support the handover of deals from bid into delivery teams and consult on the implementation of projects (where necessary) from architecture/solution point-of-view.

Your skills and experience

Technical

• Extensive knowledge of the network market, vendors, technologies, and products
• Expert design skills:

• Generic Routing / Switching /Security Knowledge and hands on experience. (nokia 77xx , Cisco ASR , Juniper MX etc.,)
• Data Center: LAN, WAN, DCI, Load balancing, Firewalls and Hyperscaler connectivity
• Branch and Campus wired and wireless LAN and security, including SD-WAN, SD-LAN and zero trust security

• Knowledge of network and server infrastructure, and the capabilities of cloud-based computing (IaaS, PaaS, SaaS)
• Proficiency with Microsoft Office Suite including Excel, Word, PowerPoint and Visio

Vendors & Product knowledge

• Cisco: Meraki, Viptela, DNA-C / SDA, ACI, Nexus, ISR, Catalyst, ASR/ Firepower Firewalls, Anyconnect VPN
• Juniper: Mist, QFX/EX Fabrics inc VCF, EVPN-VXLAN, MACSEC Apstra, CSO, SRX, 128-T, NFX
• VMWare Velo-cloud
• Versa SD-WAN

• F5: BigIP LTM
• Pulse Secure: SSLVPN
• VNF/uCPE technologies
• . Certified completion for CCNP or NRS-2 Equal
• Networking Scripting knowledge is added advantage.
• Good communication Skill set
• Trouble shooting skill set in IP domain

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Note: Some Project do not have flexi work or remote work permission. May have air gap room support to customer its subject to project allotment.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World\xe2\x80\x99s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

• LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia\xe2\x80\x99s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

Key Tasks *

Mission

• Ensure operational excellence by implementing a process to continuously monitor and improve Services business execution performance
• Provide transparency on Key Projects in the Region/Sub Region across Service Businesses

Responsibility

• Provide 24/7 L2 support on relevant elements
• Perform L2 fault and service restoration
• Perform L2 fault investigations and root cause analysis to resolve issues within SLAs.
• Input into Incident Reports and Problem Management
• Update TT with L2 fault information, impact analysis and rectification.
• During critical and escalated major fault rectification, participate in fault management as requested by the Incident Manager and attend the bridge conferences as per the WLA.
• Escalation to Vendor for L3 support in the rectification of service impacting faults and other system faults as necessary
• Collect and analyses required logs and traces during and post fault investigations
• Support other L2 domain teams in identifying faults
• Develop, maintain and perform L2 Health Checks and scripts
• Develop and maintain L2 technical processes and tools
• Ensure backup of all elements as per Back-Up policy
• Assist performance team in troubleshooting of Network performance issues and customer faults, CPDs.
• Review plans and results of IOT, SW release and feature testing
• Review regression test plan, specifications and results for SW updates
• Implementation of SW updates including review release notes, impact/risk assessments, FAR (participate in FAR to up-skill for GAR rollout), GAR, analyze performance post change
• Maintain network baseline document set e.g. life cycle database for all elements
• Review technical documentation/notes and faults descriptions from Vendor and implement workarounds/fixes as required
• Maintain known issue list/ Risk Register
• Improve optimization of alarms, counters and thresholds.
• Provide recommendation to the local Engineering teams on configuration, software updates and general element management as appropriate.
• Review, awareness and approval of CR activity and participate in Daily CR Review meetings
• Usage data collection and control
• Perform System Performance monitoring and analysis
• Provide Operational Acceptance for new elements being introduced into the network
• Provide data for pre-sales support

Technology

Intelligent Network

Product

ALU - ICC OSP 2.4

Additional Information

Nokia