Job Description

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you'll be part of

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

What you will learn and contribute to

Are you passionate about solving problems?
As part of our team, you will:

Technical support and configuration for IN platform specifically on Surepay

Your skills and experience

Technical skills

Very good knowledge and understanding on application internal processors, connectivity, configurations, log files, statistics, performance counters, CDRs

Good working experience on Linux, including scripting

Database skills on database, LDAP. clear concepts and simple query execution

Database skills on any RDBMS, clear concepts and simple query execution, SQL

IP basics and understanding of concepts and working on IP v4 and V6

Protocol knowledge of SS7, MAP, SIP, CAMEL and DIAMETER

ITIL certified, knowledge to implement ITIL support model and processes.

Should have worked on troubleshooting tools like Wireshark

Should be able to able to take platform level traces and do in depth analysis

Role requires tasks majorly listed below (but not limited to)

• Provide 24/7 L1/L2 support on relevant elements

• Perform L1/L2 fault and service restoration

• Perform L1/L2 fault investigations and root cause analysis to resolve issues within SLAs.

• Input into Incident Reports and Problem Management

• Update TT with L1/L2 fault information, impact analysis and rectification.

• During critical and escalated major fault rectification, participate in fault management as requested by the Incident Manager and attend the bridge conferences as per the WLA.

• Escalation to Vendor for L3 support in the rectification of service impacting faults and other system faults as necessary

• Collect and analyses required logs and traces during and post fault investigations

• Support other L2 domain teams in identifying faults

• Develop, maintain and perform L2 Health Checks and scripts

• Develop and maintain L2 technical processes and tools

• Ensure backup of all elements as per Back-Up policy

• Assist performance team in troubleshooting of Network performance issues and customer faults, CPDs.

• Review plans and results of IOT, SW release and feature testing

• Review regression test plan, specifications and results for SW updates

• Implementation of SW updates including review release notes, impact/risk assessments,

• Maintain network baseline document set eg life cycle database for all elements

• Review technical documentation/notes and faults descriptions from Vendor and implement workarounds/fixes as required

• Maintain known issue list/ Risk Register

• Improve optimization of alarms, counters and thresholds.

• Provide recommendation to the local Engineering teams on configuration, software updates and general element management as appropriate.

• Review, awareness and approval of CR activity and participate in Daily CR Review meetings

• Usage data collection and control

• Perform System Performance monitoring and analysis

• Provide Operational Acceptance for new elements being introduced into the network

• Provide data for pre-sales support

Qualifications

BE Electronics and Telecommunication or equivalent

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Additional Information