Job Description

Company Description

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Company Name: FIS Global


Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0% Are you curious, motivated, and forward-thinking? At FIS you\xe2\x80\x99ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About Team You will be part of order to cash vertical comprising various AR operations like Billing- Software License and maintenance, Data processing, billing support functions, customer MDM, Contract Valuation and Terminations, AR collection and Customer Service representative What you will be doing: The Collection Representative is responsible for the first line of collections performed out of Accounting Operations in GFO. Collectors work \xe2\x80\xa2 to maintain fluent and positive relationships with clients to improve and maintain the health of Financial Services accounts receivable and \xe2\x80\xa2 \xe2\x80\xa2 DSO metrics. \xe2\x80\xa2 Specific duties are as follows: Daily maintain and update collection activity in GetPaid system by way of sending electronic correspondence and making phone \xe2\x80\xa2 \xe2\x80\xa2 calls to clients. \xe2\x80\xa2 Daily ensure that all client e-mails and voicemails are addressed and that all notes are added to the GetPaid system. \xe2\x80\xa2 Review the Unallocated Credit (UAC) file and follow-up with clients to resolve prior month credits still unresolved. Liaison with business groups to stay on top of any areas of concern related to accounts receivable or collection of the same Adhoc work in future as per need \xe2\x80\xa2 \xe2\x80\xa2 Cross train on collection tasks including Get Paid etc \xe2\x80\xa2 Attend weekly calls with the management and business contacts. Daily maintain and update collection activity in GetPaid system by way of sending electronic correspondence and making phone \xe2\x80\xa2 \xe2\x80\xa2 calls to clients. Daily ensure that all client e-mails and voicemails are addressed and that all notes are added to the GetPaid system. Review request from the Cash application team and contact clients for allocation details of current month receipts. \xe2\x80\xa2 \xe2\x80\xa2 Review the Unallocated Credit (UAC) file and follow-up with clients to resolve prior month credits still unresolved. \xe2\x80\xa2 Knowledge of AR aging bucket, 1-30/30-60/>60 days, etc. \xe2\x80\xa2 Work with clients to obtain tax receipts for amounts short-paid on invoices as a result of foreign tax owed to their respective \xe2\x80\xa2 governments. \xe2\x80\xa2 Liaison with business groups to stay on top of any areas of concern related to accounts receivable or collection of the same. \xe2\x80\xa2 Attend weekly calls with the management and business contacts. \xe2\x80\xa2 Initiate requests for address changes, client refunds, and foreign withholding credit memo requests via the ticketing system. What you bring: \xe2\x80\xa2 l Bachelor\xe2\x80\x99s degree or the equivalent combination of education, training, or work experience. \xe2\x80\xa2 Ability to read and interpret contracts \xe2\x80\xa2 Communicates ideas both verbally and in written form in a clear, concise, and professional manner. \xe2\x80\xa2 Works well in an environment with firm deadlines; results oriented. \xe2\x80\xa2 Skills \xe2\x80\xa2 Strong Accounting Knowledge \xe2\x80\x93 Accounts Receivables \xe2\x80\x93 Billing and Cash Application. \xe2\x80\xa2 Good Communication Skills \xe2\x80\x93 Written and Verbal \xe2\x80\xa2 Strong desktop computing skills \xe2\x80\x93 PowerPoint, and Excel \xe2\x80\xa2 Ability to understand and resolve queries from business units and collections \xe2\x80\xa2 Ability to co-relate figures, do analysis, and make relevant comments \xe2\x80\xa2 Basic knowledge of reserve provisions and revenue accounting \xe2\x80\xa2 Qualifications \xe2\x80\xa2 Graduate/Post Graduate in Finance/Commerce \xe2\x80\xa2 l 2-4 years\xe2\x80\x99 experience in AR Collections, billing operations \xe2\x80\xa2 Competencies \xe2\x80\xa2 l A good team player \xe2\x80\xa2 l Experience of working with global/other teams \xe2\x80\xa2 l Detail oriented and regard for timeliness \xe2\x80\xa2 l High regard for deadlines and deliverables \xe2\x80\xa2 l Owning the work assigned to ensure it completeness without compromising timeliness or accuracy What we offer you \xe2\x80\xa2 A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities \xe2\x80\xa2 A broad range of professional education and personal development possibilities \xe2\x80\x93 FIS is your final career step! \xe2\x80\xa2 A competitive salary and benefits \xe2\x80\xa2 A variety of career development tools, resources and opportunities With a 50-year history rooted in the financial services industry, FIS\xe2\x84\xa2 is the world\'s largest global provider dedicated to financial technology \xe2\x80\xa2 solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass