Field Network Engineer
Year Jaipur, Rajasthan, India
Job Description
Purpose of the Role
Responsible for 100% customer Service and maintenance of network element on field in the designated area Role Description
- Assume overall responsibility for ensuring 99.99% Customer Uptime
- Attend customer complaints on field and give quality resolution within the TAT
- Provide timely resolution of technical complaints through analysis/ trouble shooting
- Monitor NMS through SMS/ mails and take appropriate action based on the events
- Analyze repeat complaints and ensure implementation of corrective measures through escalations if required
- Avoid Churn of customers through better service within the SLA or Commitment
- Responsible for process adherence
- Provide structured feedback to management to provide permanent solutions to improve service level
1. 0.6 - 5 years of work experience 2. Hands on experience in Trouble shooting of Networking and Hardware 3. Must be 12th/10th/ITI/Diploma/Engineering qualified 4. 2 wheeler & driving license is a must 4. Last 3 months salary proofs, CTC letter Key Skills: Field Networking, Switching, Installation, Service Engineer, Splicing, Troubleshooting Remuneration: Best hike on existing package+ Allowances+ Mediclaim+ Incentives About Company: ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in-the-home entertainment, education and interactive services company that creates radical social transformation, and delights and empowers customers. Today, we are closer than ever to realizing it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu, Delhi, Lucknow & Ahmedabad. We are one of the country's most renowned cable and broadband company, bringing state-of the art services to nearly 2 million happy homes which include, Fiber net (Internet over Fiber Optics), Digital TV and HDTV. Address: ACT Fibernet Ltd. B 53&54, Umaid mansion 3rd floor Act office, Gautham Marg, Hanuman Nagar, Vaishali Nagar, Jaipur Job Type: Full-time Salary: ?200,000.00 - ?350,000.00 per year Benefits:
- Health insurance
- Leave encashment
- Provident Fund
- Day shift
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Job Detail
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Job IdJD2915701
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJaipur, Rajasthan, India
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EducationNot mentioned
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ExperienceYear