Job Description

A career at our company is an ongoing journey of discovery: our 58,000 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the wo

A career at our company is an ongoing journey of discovery: our 58,000 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. The Application Consultant for the SAP QM/LIMS (SALSA) area acts as E2E responsible for the Quality Management and Laboratory Information Management System topics to provide state of the art solutions and services. This includes the implementation of appropriate systems enhancements following established processes to meet customer requirements. The Application Consultant will interact with our Business facing organization to plan, prepare, execute and monitor projects as well as individual Change Requests. This will be done by leveraging technical skills provided by external partners. In this role we require an excellent knowledge of SAP QM/LIMS and the adjacent modules combined with a good understanding of associated PL2P (Plan to Produce) business processes integrated with ERP systems. Thus he/she should be in the position to consult business partners to find suitable and sustainable solutions meeting customer demands. Service Performance Monitoring of the Application Managed Services provided by our strategic partners belongs to the role to meet the agreed KPIs. This includes periodic reviews and the use of defined processes to hand over new services. QM/LIMS is connected to all relevant ERP systems to centrally create, change, and distribute, or to consolidate master data across the complete enterprise system landscape. The integration of all those components and the participation in architecture design decisions is also part of this position. Experience onQMMaster data creation, Sample Management, system configuration DifferentQMbusiness process-QMin Procurement,QMin Production,QMin Sales and distribution, Quality Certificates, Test Equipment management, Notifications. Any experience on Custom developments RICEFW Objects, LIMS, IDOCs. E2E Implementation experience. Responsibilities Ensure customer satisfaction through proper solution design delivery, applications life cycle management and service performance monitoring while maintaining necessary internal (process, security) and external (GxP, GDPR, license) compliance. Secure minimal business disruption on application go live based on proper design and formal project hand-over process. Operational Vendor Management & Reporting Manage vendor service performance against below processes Establish the required improvements plan as per identified gaps and/or defined requirements Secure timely issuance of periodic performance report and annual service reviews Incident Management Lead the resolution of critical or complex incidents including related crisis management when appropriate Coordinate communication and coordination with the relevant stakeholders (Infrastructure, GIAM team, business key users, etc) Problem Management Lead master plan and priorities toward ticket elimination and automation Proactively suggest possible solutions and propose an action plan for improvement to management Change and Release Management Establish documentation of current and target application architecture (incl. CMDB) Establish and implement the Life Cycle Mgmt plan for applications in scope Secure Change Management processes in line with relevant SOPs Ensure complete and accurate handover documents created prior to production release Manage the application portfolio at the most appropriate level of release Project Delivery Lead technical design of applications/solutions in portfolio Provide technical services and functional advice on the implementation of business applications Provide functional/technical support to project teams Provide the technical input for defining and maintaining the development standard and guidelines Education/Professional Experience Bachelor/Master degree or equivalent in Computer Sciences and/or Business Administration 15-year experience in software or applications services 5-year experience within an international environment Languages English mandatory (written and spoken) German mandatory (written and spoken) An additional language is an asset Skills & Competencies Detailed implementation skills in SAP Quality Management and all affected processes (Inspection lot processing, results recording, Usage decision and certificate creation) Expert knowledge in Physical sample Management Expert knowledge in SAP QM and process interfaces to MM, PP, PM, SD and CO Integration skills regarding the use of functionality within SAP QM Good knowledge in QM-IDI interface Good knowledge in PP-PI Good knowledge regarding replacement of external LIMS systems Good knowledge in connection of measuring equipment to SAP Good knowledge in QM Cost accounting and reporting Strong interpersonal and organizational skills Strong written and oral communication skills Willingness to travel Ability to make difficult decisions and act autonomously What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life! Curious Apply and find more information at We are committed to promoting a diverse and inclusive workforce. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.