Job Description

Designation : Customer Service Executive /Sr.Customer Service Executive Process : Voice /semi Voice /Video Calling process /Social media Officer (SEO)(Inbound /Outbound /Email Management /Chat Process Qualification : Any Graduate (mandatory)Age limit : Upto 32 yearsWork Timings : Shifts (Starting 7 am), Open to work in shifts / rotational offsSalary structure : Fresher (2.00 - 2.50 CTC), Tenured based on previous salary structure Work Location : Chennai, ThoraipakkamType of Work : WFO (Full time, permanent)JD :E KYC :- Handle Video calls in an efficient manner and ensure customer delight through exceptional service- Execute Financial Transactions which include Funds Transfers (NEFT/RTGS/IMPS/IMT), KYC Updation, Placement of Fixed Deposits, Recurring Deposits etc- Verify customer's KYC documents on a real-time basis- You will be multi-skilled and shall be assigned to handle Video KYC for Banking, Credit Card and Personal Loan customers- Should be a team player and flexible with work patterns- To ensure personalized service & end-to-end resolution is offered to customers calling at this channel- Cross-sell : Provide information related to products, new offers and services at IndusInd Bank- Maintain and adhere to compliance guidelines- Initiate building and improving processes which lead to value addition and customer delight at the Video Banking channel- Capture problem indicators, highlight and suggest improvements- Adherence to monthly performance parametersInbound /Outbound : - Attending query resolution calls and cross sell the products - Candidate should be multi skilled to attend calls and update the resolution simultaneously- Should have convincing skills to sell the products to the existing customers through telephonic conversation - Maintain the talk time ,Average handling time and SLA of the call - Follow up of queries with customers if required (ref:updazz.com)