Job Description

- Our client well understands the fact that everyone\'s dream holiday needs are different. Some like to vacation and party during the eventful and festive days, while others like to enjoy peaceful vacations in serenity and solitude. Their members can customize their packages based on their desire to holiday off-season (White), peak-season (Red), super peak-season (Purple) and One Season(Silver). Of course, choosing the off-season vacation provides you extremely attractive rates and you may upgrade any time you wish.The Job : You will be responsible for :- Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.- Partnering with the sales team to ensure that new customers are onboarded successfully.- Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.- Ensuring a high level of customer renewals.- Building strong product expertise and providing training & ongoing support as required.- Providing feedback and advocacy on customer pain-points to internal teams.- Handling inbound calls and emails in a professional manner.- Resolving customer inquiries and requests and ensuring strong customer satisfaction.- Working with various internal teams to ensure prompt and accurate order processing and delivery.- Escalating customer feedback as required.Ideal Candidate : - You have at least 1 year of experience within a Customer Service or Customer Success role, ideally within the Hospitality industry.- Must know the email process- You possess excellent interpersonal as well as written and verbal communication skills.- You have working knowledge of speaking fluently and confidence- You are adaptable and thrive in changing environments- You are highly goal-driven and work well in fast-paced environments- You pay strong attention to detail and deliver work that is of a high standard (ref:updazz.com)

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