Executive Customer Care
Year Jaipur, Rajasthan, India
Job Description
Full-Time Jaipur
Customer Care Executive responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who?s able to earn our customer?s trust. You should also be familiar with help desk software.
Responsibilties:
Executive Customer Care
Customer Care Executive responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who?s able to earn our customer?s trust. You should also be familiar with help desk software.
Responsibilties:
Respond to customer queries in a timely and accurate way, via phone, email, or chat. Escalate to the right level if queries are not resolved within turnaround time.- Update our internal databases with information about grievances, complaints, issues, and useful discussions with customers. Monitor customer complaints and reach out to provide assistance. Follow up with customers to ensure their issues are resolved.
- Identify customer needs and help customers for products and services. Coordinate with different departments and business centers.
- Effectively service the leads and ensure conversion into sales as per the laid out process. Meet the monthly sales targets as assigned by the reporting manager.
- Inform customers about new products, features, and services.
- Gather customer feedback and share it with our Sales and Marketing teams
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
-
-
Telecing Tech Support Tech sales Logistice Telesales Executive
Chandigarh (Punjab), Panchkula (Haryana), Mohali (Punjab) -
Apply Customer Care Executive for partime full time job
Chandigarh (Punjab), Panchkula (Haryana), Mohali (Punjab)
Job Detail
-
Job IdJD3075621
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationJaipur, Rajasthan, India
-
EducationNot mentioned
-
ExperienceYear