Executive Customer Care
Job Description
Resolution of Queries: . Resolve all escalated (largely CEO escalations) complaints from Agent Advisor & Customers within the defined Service Level Agreement\'s . Ensure adherence to documented processes, procedures and controls . Liaise with other support units in Home Office (such as Operations, Products, Actuaries, Finance, Admin, IT) to ensure that all local queries/complaints are resolved . Ensure follow up with customers / Agents to ensure complete satisfaction . Publish MIS and Dashboards Resolution of Queries: . Resolve all escalated (largely CEO escalations) complaints from Agent Advisor & Customers within the defined Service Level Agreement\'s . Ensure adherence to documented processes, procedures and controls . Liaise with other support units in Home Office (such as Operations, Products, Actuaries, Finance, Admin, IT) to ensure that all local queries/complaints are resolved . Ensure follow up with customers / Agents to ensure complete satisfaction . Publish MIS and Dashboards
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Job Detail
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Job IdJD3161600
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGurgaon, Haryana, India
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EducationNot mentioned
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ExperienceYear