Job Description

About NetApp We\'re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can\'t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it\'s in our DNA. We push limits and reward great ideas. What is your great idea \'At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization.\' -George Kurian, CEO Job Summary As an L2 Engineer, you are part of a 24/5 support for Oracle Finance support team that is responsible for migration, incident operations, problem investigation, management and resolution. You will work closely with cross-functional teams to understand and address customer needs and react quickly to support and operations issues. You will be involved in the migration of Oracle Finance modules, Agile PLM from On-Prem to the Oracle ERP Cloud. Job Requirements The Application Support group is a part of NetApp\'s IT function and is responsible for a wide range of applications expertise. As a part of a team, you will help to ensure that team objectives and operational goals are met. Essential functions: . Provide specific technology operations support during assigned shift. Handle incident tickets, migrations, speak with end-users, work on problem tickets and resolve critical operations issues rapidly and effectively. . Hands on Oracle ERP Cloud financial module (AP, GL, FA, AR, PO). . Experience in administering Agile 9.3.x or above (create/Modify WF, Roles and Privileges, ACS, use of Agile admin tools, create events, handlers and subscribers, manage data, system, server and user settings). . Experience in migration of Oracle modules from On-Prem to Oracle ERP Cloud. . Analyze the Legacy Tools and map with Agile PLM and ERP integration. . Experience in PLM process definition, analysis, design and implementation. . Technical knowledge of Oracle SQL and Oracle Databases is expected. . Should possess strong analytical & problem solving skills. Efficient in verbal & written communication skills. . Ability to work quickly and effectively under pressure and efficiently handle multiple priorities simultaneously. . Support all formal documentation of solutions, including requirements for product extensions,etc. . Reporting to customers and management on status, resources needs and projected outcomes. . Creative approach to problem solving. . Ability to handle multiple tasks concurrently with competing deadlines. . Willingness to work shifts or be on call, which may occur during off hours or on weekends or on holidays. Education . A minimum of 2 years of experience is required 3 to 5 years of experience is preferred. . An associate\'s degree in Information Technology, Electrical Engineering, Computer Science or other related field is required or equivalent experience. . Demonstrated ability to have completed multiple, moderately complex technical tasks. Did you know Statistics show women apply to jobs only when they\'re 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you. Why NetApp In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world\'s biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities. We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future. If you run toward knowledge and problem-solving, join us.

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