Job Description

QS is a global leader in higher education services. We are the data analytics, performance insight provider and intelligence partner supporting university excellence across the world. Our student recruitment and enrolment solutions enable universities and business schools to connect with talented individuals that are seeking to further their academic progress and career development. Our portfolio of professional services includes consultancy, student mobility and academic partnerships management, international enrolment and branding solutions.

We publish highly visible and influential rankings of international universities, including the QS World University Rankings which reaches a global audience of hundreds of millions of people. QS receives over 55 million unique visitors to QS website properties each year, runs 300+ student recruitment events, works with over 1,500 higher education clients, and has 650+ employees in 20+ countries with 14 office locations. QS keeps growing organically, through acquisition and by recruiting top talent across key regions.

In November 2021 QS acquired StudentApply, a digital ed-tech platform which connects students from all around world with global universities and simplifies the college and university application process. In launching this new division, QS now provides dedicated end-to-end enrolment support for students, education counsellors, and university partners through a team of expert QS student enrolment managers. Our aim is to provide the best possible guidance, tools and support for students working directly with a QS Enrolment Manager, through our authorized educational agency partners, college counsellors, or other recruitment partners within the region. Our goal is to provide an exceptional experience and help students and recruitment partners find the best possible options for their international education journey.

The Role:

The successful candidate will be a proven self-starter with the ability to work across multiple channels to support student enrolments to QS partner institutions. The role will focus on supporting students and parents seeking to work with the QS expert enrolment managers to support their study abroad journey. The role requires being equally comfortable working with students, parents and a wide range of QS team members. Most importantly, the successful candidate will believe in our mission of enabling motivated students to access the best education options around the world.

This role will report to the Senior Partnerships Manager, North India.

Key responsibilities include:

Student engagement and activation

• Supporting QS online or offline events in the region
• Deliver in-person and online presentations for students and parents, to inspire students in curating their college aspirations
• Counsel prospective students through their university enrolment journey
• Promote the merits of applying to universities via the QS platform, as well as the other benefits it brings
• Work closely with regional leaders and colleagues to identify and stay on top of industry trends and new students' opportunities

Student retention, servicing, and conversion

• Respond to inbound inquiries from students and parents
• Nurture and keep track of assigned student leads and report their progress to regional leaders
• Collaborate with admissions and regional team members to assist the assigned students in all key stages of their enrolment journey - university search, application management, document submission, offer acceptances, visa processing and pre-departure prep
• Stay up-to-date with university destination, programmes, entry requirements and any other knowledge required to champion student servicing and conversion

Student Journey optimisation, building processes & infrastructure

• Work across our global team to provide best practices, training and destination specific knowledge

• Contribute in developing and adopting processes to build data to manage student engagement throughout their journey and conversion thereafter, within the assigned region
• Maintain up-to-date records of program requirements, scholarships, and deadlines with the QS regional admission teams

What's in it for me?

• Opportunity to play a key role in developing a new part of QS focused multi-channel enrolment support
• Opportunity to lead the development of QS student enrolments across North India with potential for significant growth and management potential
• Opportunity to earn above a base salary with uncapped bonus potential

The ideal candidate will have:

Demonstrated knowledge and experience

• 4+ years' experience in sales and customer service within the international higher education space
• Expertise in institutions, admissions requirements, and visa processes for major study destinations (USA, Canada, UK, EU, Australia)
• Experience working with an educational agency and/or international institutions as a representative is a plus
• Experience prospecting and qualifying student inquires using local knowledge
• Experience delivering high levels of customer service to recruitment partners, students, and families
• Knowledge of the international education industry, local high school networks, local universities, and education agents in your territory

Technical skills and qualifications

• Working knowledge of spreadsheets, Microsoft Word, PowerPoint and Outlook
• Experience working with a CRM (Hubspot, Salesforce, etc.)
• Ability to work across cultures and languages
• Advanced English skills are a must

Behavioural competencies

• Strong presentation and public speaking skills
• Exceptional interpersonal, verbal and written communication skills
• Strong problem-solving skills with the ability to handle objections
• Ability to thrive in a collaborative environment
• Aptitude for prioritizing tasks with a high attention to detail to ensure information accuracy
• Strong organisation and project management skills
• Ability to understand critical issues and bring appropriate resolution to complex issues

A few things that make QS a great place to work include:

• Competitive package including base salary and uncapped bonus potential
• Flexible working arrangements, including the option of working-from-home
• Vibrant social environment and multicultural, multinational culture, strong team spirit
• Focus on welfare -global wellness team, Calm app, EAP and health plan, mental health first aiders, diversity and inclusion initiatives
• Strong recognition and reward programs - peer recognition platform, quarterly and annual awards, annual bonus scheme
• Support for volunteering and study leave
• Support, learning, and growth opportunities across QS teams (Digital & Events, Marketing, Product Design, Enrolment Solutions, Regional QS Enrolment team leaders, and more)