Job Description

Responsibilities & Qualifications

You might be the right person if you:

• Are passionate about technology and keeping the systems and your knowledge updated
• Eagerto work in a fast-paced dynamic environment for a quickly growing company
• Are looking for high visibility and unlimited growth potential
• Are willing to learn and work on additional technologies and platforms
• Have strong administrative skills and a penchant for technology

Specifically you will:

• Acting as an initial point of contact for all Product support requests
• Providingsupport via phone, chat and email
• Managingcustomer support issues on a daily basis, including verifying issues, isolating and diagnosing the problem, and resolving the issue where possible
• Responding, logging and updatingProduct support requests to logging system (Zendesk)
• Responding to and resolve queries in a pleasant, helpful and professional manner
• Remain accountable for timely and effective resolution of issues
• EscalatingL3 Technical issues to Development team Support
• Maintaining and supporting Cael Product Suite, developed using Microsoft and LAMP technology stack General
• Documentation of Product functionalities wherever required
• Other duties as directed by the Support Engineer

Technical Skills

• SQL Server, MySQL
• Windows Server, Linux
• Azure, AWS Cloud services

Experience and Qualification

• 3-5 years of L1/L2 support experience on software products
• Support experience with SAAS products built using Microsoft and LAMP technology stack
• B.E. / B.Tech. / M.E. / M.Tech. / M.S degree in Computer Science and Electronics or related field from a Tier I institutes

Company Information

Elevate is the law company. We provide consulting, technology, and services to law departments and law firms. Elevate is home to those of us who dedicate our multi-disciplinary careers and diverse experiences to improving the legal industry. It is our place to 'make a dent in the universe.'

Recent distinctions include:

• 2021 winner, Association of Corporate Counsel (ACC) Value Champions Award
• Winner, 5000 Fastest-Growing Private Companies: 2021, 2020, 2018, 2017, 2016
• For the 6th year in a row, named by Chambers & Partners in 2021 as a Top Global Services Provider (Band 1 - highest ranking)
• 500 Best-Led Companies of 2021

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