Job Description

Eurofins IT Solutions India Pvt Ltd (EITSI) is a fully owned subsidiary of Eurofins and functions as a Global Software Delivery Center exclusively catering to Eurofins Global IT business needs. The code shipped out of EITSI impacts the global network of Eurofins labs and services.
The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. Young and dynamic, we have a rich culture and we offer fulfilling careers.


SUMMARY OF POSITION AND OBJECTIVES:
The Product Sustenance Engineer is responsible for IT application support activities including maintenance, administration, and Level 2 support. They will work closely with the Eurofins resources working in Labs, Business Analyst and Service Desk to provide Level 2 support and to ensure timely and efficient resolution of IT application-related incidents and service requests, while supporting Change and Problem management process.
Basic knowledge of IIS troubleshooting.
Ability to read the event viewer logs from Windows server.
Understanding of single sign on.
Excellent customer coordination skills.
Ability to write the SQL queries.
Application troubleshooting and ability to coordinate with multiple teams to solve the issues.
Proven ability to work within service level agreement in order to solve customer issues.
Excellent communication skills to handle the business.
Interaction in a constructive manner to better understand the problem.
Develop expertise on in-house applications.
Responsible to drive all technical and functional issues towards closure.
L2 support - diagnosis, investigation, resolution, coordination with business, application owners, infrastructure support.
Creation of ticket and tracking through lifecycle
Co-ordinate with L3 support for application bug/ enhancement requirement.
Willing to work in 24x5 support environment.
EXPERIENCE REQUIRED:
Minimum 4 to 7 years of experience in application support.
Excellent analytical and problem-solving skills
Excellent verbal/written communication skills. Competent in English.
Good knowledge on database manipulation skills (like MSSQL/T-SQL scripts/queries)
Have good practice on ITIL framework to assist in day to day BAU Operations.
Experience in working with cross functional teams spread across geographies.
Profile description:
Strong communication and interpersonal skills, with an ability to communicate effectively and professionally.
Ability to produce clear written material.
Ability to communicate technical information in a clear and understandable manner to non-technical stakeholders.
Ability to work seamlessly within a team as well as manage individual task.
Customer focused and goal orientated with keen attention to detail.
Strong sense of ownership and ability to follow tasks through to completion.
Education: Any Graduate
Industry: IT-Hardware/Networking, Telecom

Skills Required