Rockwell Automation is a global technology leader focused on helping the world?s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that?s you we would love to have you join us!



The primary responsibility of the Engineer- Systems Technical Support position is to remotely provide support for server and storage equipment located at customer sites. This position works extensively in the server environment. This position requires self-initiative, ownership, excellent listening skills, a drive to follow issues to resolution, commercial sensitivity, and superb attention to detail, responsiveness, collaboration, technical expertise, and business acumen. ESSENTIAL FUNCTIONS: This position focuses heavily on Rockwell Automation Communication / Network and Cisco products and technologies. Possess technical expertise for Ethernet infrastructure support and will be instrumental in bridging the industrial and information networking paradigms.This position supports modifying and maintaining Microsoft ACL tables (file/folder permissions), Active Directory Architecture, Microsoft clustering, and performance monitoring techniques on server software and hardware.The position supports VMWare ESX 3.x, 4.x, 5.x, 6.x systems and must have experience managing these environments in a production environment.Provides troubleshooting assistance remotely via telephone and email on products to Rockwell Automation field service personnel, distributors, integrators, and customers. Work with other engineers, manage multiple issues with changing priorities and deal with high pressure situations successfully. Capable of investigating and verifying reported product problems in software, firmware, hardware and documentation. Document the problem, work with appropriate group to resolve the problem, and follow up with the Rockwell Automation representative or customer when the problem is solved.Provides documentation of all actions taken in the appropriate systems, set expectations with customers and follow-up on an action item or activity needed to resolve a problem being experienced by a customer. You will update and author Technical Notes and other documentation to inform Rockwell Automation personnel, domestic or international, of solutions to commonly experienced problems, work around, installation practices that create problems, etc. to improve customer satisfaction and acceptance. EDUCATION REQUIREMENTS: 4 year engineering degree in one of the followingElectrical EngineeringElectronic EngineeringIndustrial Engineering Electromechanical EngineeringRobotics EngineersProject Management CoursesComputer Systems EngineeringSoftware Engineering EXPERIENCE REQUIREMENTS: 2+ Years? relevant experienceExperience with multiple types of server and storage hardware.Discrete serversBlade serversStorage Area NetworksExperience with Active Directory tools and utilities.VMWare management console.Understanding of EMC SAN Storage hardwareFamiliarity with network and san switching technologiesGood English reading, writing and verbal communication skillsAble to work in a round-the-clock, global operation 7 days x 24 hoursStrict adherence to company standards and procedures.Excellent trouble shooting skillsDemonstrate Knowledge Rockwell Automation Products SCOPE OF WORK / KNOWLEDGE & SKILLS Works on issues of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Experienced professional with a full understanding of area of specialization; resolves wide range of issues in creative ways and effective ways. Receives assignments in the form of objectives and determines the process by which to meet goals. DESIRABLE REQUIREMENTS: Ability to handle high pressure work conditions.Interested on Rockwell Automation technologies trainingCommercial Skills Good Interface between Business UnitsWindows 2003/2008/2012/2016 MSCE/MSCA/MCITP/MCPVMWare Certification (VCA/VCP)Background and understanding of IT controls and compliance.Solid PC skills and proficiency in office productivity software (Microsoft Office, Microsoft Visio, Microsoft Project, etc.)LEVELPROF 2