Job Description

When you join Verizon

Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect across the globe. We're a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward - and you can too. Dream it. Build it. Do it here.

What you'll be doing...

You will perform the role of a production support engineer with knowledge on Linux, Kubernetes, DevOps Tools, Unix Shell/Perl scripting, AWS and handle Tier 1 and Tier 2 level responsibilities. Your role will be critical to ensure application availability, monitor alerts and handle incident, change, andproblem management processes.

• Monitor applications for availability (hosted on Unix / Linux, WebLogic) using monitoring tools and scripts set up on the server in On-premise and AWS platforms.
• Independently, identify the root cause quickly and take corrective actions with tight SLA's and avoid downtime.
• Identify monitoring gap and build Scripts for monitoring quickly and set them across multiple applications using Shell and Python.
• Work with System Admins, Middleware and Development teams to get permanent solutions in On-premise and AWS platforms.
• Work on release deployments for multiple applications using Jenkins and Ansible and perform application health checks using various tools in On-premise and AWS platforms.
• Represent in outage calls for the application and provide technical solutions and long-term fix.
• Perform incident management and problem management with defined SLA's using various ticketing tools and scripts.
• Perform the role of DevOps Engineer to transform the applications to CI / CD by applying industry best tools and techniques.
• Provide rapid response to queues of incoming problems / incidents, prioritize, drive crisis calls, root cause analysis (RCA) efforts, building up process documents and knowledge base articles.

Where you'll be working...

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we're looking for...

You have strong technical skills, and eager to work in a collaborative environment with global teams to drive the business requirements, develop end-to-end personalized solutions for customers and communicate status and progress to leadership. You work independently and are always willing to learn new technologies. You thrive in a dynamic environment and are able to interact with various stakeholders and cross functional teams to implement business solutions.

You'll need to have:

• Bachelor's degree or one or more years of work experience.
• One or more years of relevant work experience.
• Experience in Production Support functions including Incident / Problem / Change / Crisis management.
• Experience in deployment life cycle processes.
• Experience in Unix (preferably Linux) Kubernetes, DevOps Tools, Unix Shell / Perl scripting, AWS and Windows, Shell scripting, and Python.
• Experience with a mix of Development and Testing tools, including Eclipse, GIT, JIRA, Maven, XUNIT framework and Selenium.
• Experience in defining and leading the overall toolsets/process used by Software Engineers across the SDLC - source code management, branching strategies, development tools, static code analysis tools etc. with the goal of continuous improvement in agility and quality.

Even better if you have one or more of the following:

• A Master's degree.
• Excellent technical and non-technical presentation, communication, and interpersonal skills.
• Willingness to work in 24*7 Operations support Model.
• The ability to work effectively in an agile project environment and manage competing priorities.
• Work with the global team stakeholders in the US overlapping hours.
• Strong analytical skills and good ability to summarize and convey the key messages.
• Knowledge on Middleware and web servers (e.g., Weblogic, Websphere, MQ, Iplanet).
• The ability to provide rapid response to queues of incoming problems / incidents, prioritize, drive crisis calls, root cause analysis (RCA) efforts, building up process documents and knowledge base articles.
• Skill in issue resolution, analytical and critical thinking skills, including when work with others to solve problems.
• The ability to identify and suggest the areas of opportunities for automation and gaps in monitoring and access for support. Build the capability for additional monitoring and system support.
• Application or environment setup (e.g., installations, configurations, troubleshooting, monitoring, maintaining, upgrading software).
• Familiarity with both waterfall and agile development processes.
• ITIL V3 Foundation or above certification.
• Knowledge of Unix / Linux OS (On-premise and Cloud) Kubernetes, DevOps Tools, Unix Shell/Perl scripting, AWS, WebLogic and Client-Server model application.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed abov

Diversity & Inclusion

We're proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our page to learn more.

COVID-19 Vaccination Requirement

Please note, in countries where there is a COVID-19 related government order or rule, Verizon is required to ensure that all employees accessing our workplace comply with these mandatory requirements. If you work in one of these locations, you will be required to provide us with your vaccination status prior to joining. If this, or any other COVID related requirement applies in your location, we will notify you about this before you start work.