Job Description

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Job Category Customer Success

Job Details

About Salesforce

We\xe2\x80\x99re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too \xe2\x80\x94 driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good \xe2\x80\x93 you\xe2\x80\x99ve come to the right place.

We\xe2\x80\x99re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too \xe2\x80\x94 driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good\xe2\x80\x93 you\xe2\x80\x99ve come to the right place.

We are seeking an innovative and passionate Project Manager who shares our vision of bringing the power of cloud computing to enterprises, levering their extensive program delivery experience. This role leads our largest and most transformative programs at our most strategic customers, serving as a trusted advisor to our key customers. This involves guiding our highly skilled and collaborative project teams, both non technical and technical consultants, and managing relationships, deliverables and outcomes. Our Project/Program Managers are also subject matter experts who actively participate in the project, managing customer relationships, delivery methodology, scoping, contracts review, knowledge transfer, and financials.

Our work environment appeals to self motivated, flexible leaders with great interpersonal skills and lots of experience in delivering customer value. As part of Salesforce Cloud Services Group (CSG), our teams follow an innovative and collaborative mindset including working with different Salesforce colleagues across various engagements, willingness to travel when required and understanding the value of working on site.

RESPONSIBILITIES:

Create and manage project plans; monitor and review project progress and timelines; adjust schedules and plans as needed; and identify and resolve issues to ensure project success.

Ensure on time and on budget delivery of projects while also ensuring that project gates and governance are properly adhered to during the execution of the project.

Track utilization of project resources and manage this against the resource allocation and budget. This includes on time entry and approvals for project time sheets.

Manage day-to-day execution of project implementations. Assist with the planning, tracking, documentation and status updates for the project.

Able to manage one or two large projects or a couple of small to medium sized interrelated projects requiring complex cross-functional collaboration and management at the program level.

During the course of a project, be the primary customer interface and perform project management activities that ensures adherence to Salesforce methodology and project gates and governance.

Exercise solid project leadership skills combined with strong business acumen and in-depth analytical skills.

Facilitate requirements gathering and assist with the creation of project deliverables, as needed.

Facilitate and own the creation of salesforce technical design documents for complex projects, by interfacing with Technical Architects and Developers, as needed.

Adopt a standardized development lifecycle methodology for all projects.

Identify opportunities to leverage all Salesforce technologies.

Facilitate review sessions with the client and your team.

Participate in end to end implementation planning including project management, issue management, communication and change management.

Project Planning, product backlog management & sprint planning

Manage UAT with end users including coordination and user acceptance sign off.

Leverage business knowledge and expertise to drive business process improvements.

Establish and maintain trusted advisor relationships with client project stakeholders by providing vision and future product road mapping.

Have difficult conversations regarding budget, resources and timeline and formally capture and communicate outcomes of those meetings.

The success metrics in this role will include project margin and utilization.

PREFERRED QUALIFICATIONS & SKILLS:

PgMP or PMP Certification

Agile Certification preferred (e.g. CSM, PMI-ACP, SA).

Master\xe2\x80\x99s degree in Business Administration (MBA) and/or Information Technology or equivalent experience.

Overall 12+ years of experience with 5+ years experience in managing projects in positions of increasing responsibility in the delivery of business consulting and systems development.

Implementing enterprise-scale software solutions. CRM and Salesforce implementation experience preferred.

Demonstrated project leadership skills, with direct responsibility for managing project teams, budget and schedule.

Demonstrated negotiation, conflict management and leadership skills.

Demonstrated project management skills with teams of 15+ people.

Demonstrated history of delivering high quality results on schedule and within budget.

Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written.

Ability to weigh business and technical requirements to produce project plans and estimates.

Ability to lead both small and enterprise-wide engagements, facilitate meetings, mentoring teams of junior team members and effectively managing client escalations.

Manage and communicate with remote developers during non-traditional business hours.

Ability to work effectively in a fast paced, high energy, team-oriented environment.

Ability to multi-task and perform effectively under pressure.

Must be able to travel

Good to have managed Indian customers & have run large digital transformation program

5+ years of Salesforce experience (mandatory)

Certifications (Admin, Consultant, Developer) preferred but not necessary

LEADERSHIP QUALITIES:

COMPOSURE: Strong customer-facing communication and interpersonal skills with the ability to support complex engagements

EXPERTISE: Working knowledge of industry best practices and implementation experience of the salesforce product suite

CREDIBILITY: Able to interact with various levels of an organization both technical and non-technical to discuss comprehensive solutions

CONSULTATIVE: Able to lead high powered workshops and effectively tailor messaging based on the audience and subject matter

WILLINGNESS: Able to analyze customer issues, articulate comprehensive solutions, and craft a plan of action

LEARNER: Has a passion for continued education in new technologies and complex business and technical concepts

PASSION: Passionate about Customer Success and is a great listener

URGENCY: Ability to move fast and drive business value and results

OHANA: Embodies a team player that everyone enjoys working with and has a generous heart

TRUST: Ability to earn the trust of the customer and lives the company\xe2\x80\x99s core values

Location - Bangalore / Mumbai / Gurgaon

Accommodations

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At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at .

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