Job Description

A day in the life of our Delivery Manager:

• Provide Management & Technical Leadership to Project Manager(s) for Delivery Excellence.
• Strong experience in managing end to end delivery.
• Provide Governance with periodic review of projects with customer to exceed their expectations.
• Maintain/Improve Project Profitability of engagement by reducing buffers, consultant rotation, right grade/experience mix & high utilization and optimal onsite-offshore ratio.
• Should be able to independently review project health at engagement level and recommend actions as needed.
• Multi project/engagement leadership.
• Measure Project Performance through Project Metrics/SLAs and take corrective action.
• Identify Training needs for the account and coordinate training with respective training groups.
• Provide Monthly Financial Forecast to internal groups.
• Engage with practice to drive strategic initiatives.
• Work with Recruitment team and Practice to onboard consultants on time.
• Should work under minimal supervision and bring in ideas/views of own.
• Excellent communication and presentation skills.
• Evaluate the performance of team members and determine training needs.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Change & Risk Management.
• Ensure high Employee Passion Index.
• Customer-obsessed.
• Should exhibit Innovation and leadership.
• Enjoys and thrives in a high energy hyper-growth environment.
• Founder/owner mindset and attitude.
• Ability to roll up their sleeves and hyper collaborate to drive business success and manage change.
• Ability to weigh business and technical requirements to produce project plans and estimates.
• Ability to lead both small and enterprise-wide engagements, facilitate meetings, mentor, and coach teams of junior team members, and proactively manage client escalations.
• Ability to create influence, and clearly communicate (both verbal and written).
• Ability to drive customer advocacy - raving community and fans.
• Problem solving, risk mitigation, and stakeholder management.
• Proven capability to deliver strong transformational programs that deliver both near term targets while positioning the business for long term success.
• A true team player - experience working and collaborating with Sales, Engineering, Product and Customer Success teams.
• Excellent communicator with a proven track record of helping business customers meet their business objectives through effective application of technology solutions.
• Demonstrated track record delivering high quality results on schedule and within budget.
• Good command over SDLC.
• Status reporting internal and external.
• Skill and Performance assessments, Mentoring and attrition management.
• Experience in RFP management, Proposal generation, Estimation, SOW preparation.

We want you to have:

• 16+ years in Delivery with at least 3+ years in Delivery Management in Application Development, Maintenance & Support projects.
• 3-5 years of experience in managing external client projects in positions of increasing responsibility in the delivery of business consulting and systems development - delivery methodology required
• 3+ years of technology consulting experience, ideally working with Director to C-Level clients
• Experience in managing end to end project management using Agile Methodology in an onsite-offshore model.
• Experience in managing complex concurrent projects across $50K-500K+ (annual) revenue accounts
• Good to have experience in managing projects in Telecom / BFSI domain
• PMP Certification

About Ducen
Ducen is a trusted technology solutions provider that aims to empower Fortune 1000 companies through quality solutions and services. Headquartered in Boca Raton, Florida, we help organizations simplify data management, secure business processes, and deliver insights - all in an effort to drive business outcomes and enhance the customer experience. Through our enterprise analytics platform, we build and manage data-driven digital platforms including business intelligence and advanced analytics solutions. We also offer a comprehensive services portfolio covering data management, cybersecurity, and application development to help clients stay ahead of the technology curve. Life at Ducen**
At Ducen, you'll work with business stakeholders, collaborative and diverse global team of enterprise and solution architects, talented engineers, designers, business analyst, data scientists, marketers, and thought leaders all committed to deliver exceptional business value. We are here to fuel your passion and empower you to step up and pave your path to success. Why you'll love working at Ducen**
1. Our ROWE (Results-Oriented Work Environment) approach lets you work during your most productive hours so you can have a better work-life balance.
2. Work in a collaborative workspace that helps to bring out the best in you.
3. We promote a culture where you get recognized and rewarded for all amazing work you do.
4. We empower you to think creatively and celebrate innovative ideas.
5. We encourage continuous learning to ensure you stay ahead in your sphere of work.
6. We offer competitive pay and a comprehensive benefits package.
7. As a permanent employee, you'll also have:

• 24 days paid holiday - this excludes our national holidays
• Private medical coverage for self, spouse, children, and parents/in-laws
• Life insurance and enhanced maternity/paternity benefit

8. We have an impressive employee referral scheme.
9. We recognize the benefit of having a diverse workforce. We value applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or pregnancy and maternity conditions.
10. And yes, we have free lunch and snacks you can enjoy but here are 31 more reasons why you'll love working at Ducen. Back to View All Positions Job Features
Job Category
IT / Software Job Title
Delivery Manager Location
Kandanchavadi, OMR, Chennai - (WFH until further notice) Job Type
Full Time Positions Open
3 Job Type: Full-time